Front Desk Concierge (Full Time)

Larkin Health; Miami, Northern (FL, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Larkin Health is seeking a Front Desk Concierge in South Miami, FL to be the first point of contact for patients and guests. You will greet visitors, assist with directions, and support lobby operations while maintaining patient privacy and a calm, professional demeanor.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced environment. Weekend/holiday availability may be needed.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and professional in fast-paced or emergency situations.
• Clear speaking voice for overhead announcements.
• Basic computer proficiency.
• Ability to multitask and prioritize responsibilities.
• Professional appearance and demeanor.
• Ability to follow hospital policies and procedures.
• Availability to work flexible schedules, including weekends and holidays as needed.
• Ability to stand or sit for extended periods.

Responsibilities

• Serve as first point of contact for patients, visitors, and staff.
• Provide exceptional customer service and directions.
• Coordinate visitors and assist with lobby operations.
• Activate hospital emergency overhead codes per protocols.
• Support hospital communication processes and maintain a welcoming environment.

Skills

Verbal communication

Interpersonal skills

Calm under pressure

Clear speaking voice

Basic computer skills

Multitasking

Professional appearance

Policy adherence

Flexible schedule

Customer service

Education

High school diploma

Tools

PBX system

Multi-line phone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Concierge (Full Time)

South Miami, FL, US

2 days ago Requisition ID: 4655

Department: Marketing

Position Title: Front Desk Concierge

Reports To: Patient Experience Supervisor/VP Marketing & Business Development

About the Role :

The Front Desk Concierge serves as the first point of contact for patients, visitors, and staff. This role is responsible for providing exceptional customer service, assisting with directions and visitor coordination, and activating hospital emergency overhead codes in accordance with established protocols. The Concierge ensures a welcoming, safe, and organized front lobby environment while supporting hospital communication processes.

Minimum Qualifications :

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and professional in fast-paced or emergency situations.
• Clear speaking voice for overhead announcements.
• Basic computer proficiency.
• Ability to multitask and prioritize responsibilities.
• Professional appearance and demeanor.
• Ability to follow hospital policies and procedures.
• Availability to work flexible schedules, including weekends and holidays as needed.
• Ability to stand or sit for extended periods.

Preferred Qualifications:

• 1–2 years of customer service experience (healthcare or hospitality preferred).
• Completion of emergency code activation competency training upon hire.
• Training and competency validation on PBX system for backup coverage.
• Experience working in a hospital or medical setting.
• Familiarity with visitor management systems.
• Experience handling high-volume customer interactions.
• Knowledge of patient experience standards.
• Experience working with diverse populations.
• Understanding of HIPAA and hospital confidentiality policies.

Job Knowledge:

• 1. Knowledge of hospital visitor policies and procedures.
• 2. Knowledge of emergency code activation protocols.
• 3. Basic understanding of hospital safety standards.
• 4. Familiarity with PBX or multi-line phone systems.
• 5. Understanding of patient confidentiality (HIPAA).
• 7. Professional communication standards.
• 8. Basic computer and office software knowledge.
• 9. Awareness of hospital departments and locations.
• 10. Knowledge of escalation procedures.
• 11. Ability to follow written and verbal instructions.
• 13. Organizational skills.
• 15. Situational awareness in public settings.
• 16. Professional boundary awareness.
• 17. Cultural sensitivity and diversity awareness.
• 18. Basic documentation procedures.
• 19. Knowledge of telephone etiquette and call routing standards.
• 20. Familiarity with security reporting procedures and incident notification processes.
• 21. Awareness of patient satisfaction and service excellence standards.