Patient Experience Front Desk Concierge

Larkin Health; Miami, Northern (FL, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Larkin Health is seeking a Front Desk Concierge in South Miami, FL to be the first point of contact for patients and guests. You will greet visitors, assist with directions, and support lobby operations while maintaining patient privacy and a calm, professional demeanor.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced environment. Weekend/holiday availability may be needed.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and professional in fast-paced or emergency situations.
• Clear speaking voice for overhead announcements.
• Basic computer proficiency.
• Ability to multitask and prioritize responsibilities.
• Professional appearance and demeanor.
• Ability to follow hospital policies and procedures.
• Availability to work flexible schedules, including weekends and holidays as needed.
• Ability to stand or sit for extended periods.

Responsibilities

• Serve as first point of contact for patients, visitors, and staff.
• Provide exceptional customer service and directions.
• Coordinate visitors and assist with lobby operations.
• Activate hospital emergency overhead codes per protocols.
• Support hospital communication processes and maintain a welcoming environment.

Skills

Verbal communication

Interpersonal skills

Calm under pressure

Clear speaking voice

Basic computer skills

Multitasking

Professional appearance

Policy adherence

Flexible schedule

Customer service

Education

High school diploma

Tools

PBX system

Multi-line phone system

Job description

Larkin Health is seeking a Front Desk Concierge in South Miami, FL to be the first point of contact for patients and guests. You will greet visitors, assist with directions, and support lobby operations while maintaining patient privacy and a calm, professional demeanor.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced environment. Weekend/holiday availability may be needed.