Hospital Dispatch & Support Coordinator

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Allegheny Health Network is seeking a Dispatch/Support Services Associate to coordinate patient transportation, environmental services, and facilities support for hospital operations. The role focuses on timely dispatch, data entry, and customer service to ensure patients and departments receive priority services.

Responsibilities include accurate phone procedures, data entry, adherence to policies, and maintaining confidentiality while supporting multiple departments.

Qualifications

• Experience with hospital or healthcare dispatch is a plus.
• Strong organizational skills and the ability to maintain confidentiality.
• Proficiency with computer software and data entry.

Responsibilities

• Dispatches support services personnel for department requests.
• Maintains courteous communication with customers by phone.
• Monitors systems to achieve fast response times for priority services.
• Enters data using hospital systems to inform staff and decisions.
• Follows hospital policies and regulatory requirements.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Telephone procedures

Problem solving

Confidentiality

Time management

Tools

Computer software

Dispatch systems

Job description

Allegheny Health Network is seeking a Dispatch/Support Services Associate to coordinate patient transportation, environmental services, and facilities support for hospital operations. The role focuses on timely dispatch, data entry, and customer service to ensure patients and departments receive priority services.

Responsibilities include accurate phone procedures, data entry, adherence to policies, and maintaining confidentiality while supporting multiple departments.