Dispatcher - AGH - Full Time

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Allegheny Health Network is seeking a Dispatch/Support Services Associate to coordinate patient transportation, environmental services, and facilities support for hospital operations. The role focuses on timely dispatch, data entry, and customer service to ensure patients and departments receive priority services.

Responsibilities include accurate phone procedures, data entry, adherence to policies, and maintaining confidentiality while supporting multiple departments.

Qualifications

• Experience with hospital or healthcare dispatch is a plus.
• Strong organizational skills and the ability to maintain confidentiality.
• Proficiency with computer software and data entry.

Responsibilities

• Dispatches support services personnel for department requests.
• Maintains courteous communication with customers by phone.
• Monitors systems to achieve fast response times for priority services.
• Enters data using hospital systems to inform staff and decisions.
• Follows hospital policies and regulatory requirements.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Telephone procedures

Problem solving

Confidentiality

Time management

Tools

Computer software

Dispatch systems

Job description

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW

Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.

ESSENTIAL RESPONSIBILITIES

• Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
• Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
• Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
• Enters data, using various systems, to communicate information to necessary personnel. (20%)
• Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
• Uses proper body mechanics. (10%)
• Performs other duties as assigned or required.

QUALIFICATIONS

Minimum

• Proficiency in the utilization of computer software.
• High degree of problem solving and decision making tools
• Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
• Ability to maintain the highest measure of confidentiality
• Accurately performs accounting skills when dealing with money required

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at [e-mail]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice