Hospital Dining & Patient Experience Manager

Aramark; Wichita Falls (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Aramark Healthcare+ seeks a Patient Services Manager to lead patient dining at United Regional Health Care System in Wichita Falls, TX. You will drive patient satisfaction, manage a ~30-person frontline team, and oversee a hybrid room service program within a 250-bed hospital.

The role emphasizes strong leadership, time management, and collaboration with clinical teams to deliver patient-centered care in a fast-paced healthcare setting.

Qualifications

• 3–5 years of leadership experience in food service, hospitality, healthcare operations.
• Proven ability to coach frontline teams in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Oversee patient dining operations and ensure compliance with policies and standards.
• Lead patient services staff to ensure meals are prepared and delivered timely.
• Conduct patient and department rounding to assess satisfaction and identify improvements.
• Manage diet office and patient ambassador program for exceptional service.
• Maintain safety, sanitation, and quality across all dining operations.
• Collaborate with clinical nutrition, nursing, and hospital leadership for patient-centered care.

Skills

Leadership

Staff coaching

Time management

Customer service

Regulatory compliance

Job description

Aramark Healthcare+ seeks a Patient Services Manager to lead patient dining at United Regional Health Care System in Wichita Falls, TX. You will drive patient satisfaction, manage a ~30-person frontline team, and oversee a hybrid room service program within a 250-bed hospital.

The role emphasizes strong leadership, time management, and collaboration with clinical teams to deliver patient-centered care in a fast-paced healthcare setting.