Hospital Courier Operations Supervisor

Trinity Health; Town of Waterloo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

MercyOne Health System seeks a Supervisor Courier Services to organize and direct daily courier operations across hospital and clinics. You will supervise staff, manage routes, and ensure compliance with regulatory standards while maintaining high service levels and cost efficiency.

You will lead scheduling, train staff, and oversee software systems for route optimization, invoicing, and client communication. A hospital logistics role with opportunities for process improvements and growth.

Qualifications

• Experience in direct supervision, logistics, and/or laboratory environment preferred.
• Valid Driver’s/Chauffeurs License required; comply with Mercy’s vehicle safety standards; must be 18+ and eligible to drive per Iowa state law.
• Mandatory Reporter abuse training completion within 3 months of hire.

Responsibilities

• Oversees daily courier operations to provide hospital specimen and supply transport services.
• Manages 20 FTE to coordinate services across Iowa; handles 200+ stops per day.
• Keeps abreast of DOT standards for specimen/chemical transport.
• Ensures timely and accurate deliveries of sensitive specimens and supplies.
• Schedules staff coverage and adjusts staffing to workflow.
• Monitors courier logistics software for timeliness and accuracy of pickups.
• Oversees software changes related to courier routes, vehicles, and client supply management.
• Communicates with clients and laboratory staff to ensure satisfaction.
• Conducts interviews and hires staff; leads daily huddles and staff meetings.
• Develops orientation and training materials; coordinates staff onboarding.
• Implements standardized policies; ensures regulatory compliance across hospital and laboratory domains.
• Supports LEAN principles and productivity standards; contributes to vision and culture.
• Performs performance evaluations and disciplinary actions as needed.
• Maintains courier software and handles invoicing codes for payment.
• Assists budget development and equipment needs assessment in collaboration with Laboratory Director.
• Develops quality management systems and improvement initiatives; facilitates change processes.
• Contributes to department goals and fleet management; handles purchasing.

Skills

Supervision

Logistics

DOT compliance

Staff scheduling

Customer service

Education

Bachelor’s degree preferred

Associate degree required

Tools

Courier software

Job description

MercyOne Health System seeks a Supervisor Courier Services to organize and direct daily courier operations across hospital and clinics. You will supervise staff, manage routes, and ensure compliance with regulatory standards while maintaining high service levels and cost efficiency.

You will lead scheduling, train staff, and oversee software systems for route optimization, invoicing, and client communication. A hospital logistics role with opportunities for process improvements and growth.