Supervisor Courier Services

Trinity Health; Town of Waterloo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

MercyOne Health System seeks a Supervisor Courier Services to organize and direct daily courier operations across hospital and clinics. You will supervise staff, manage routes, and ensure compliance with regulatory standards while maintaining high service levels and cost efficiency.

You will lead scheduling, train staff, and oversee software systems for route optimization, invoicing, and client communication. A hospital logistics role with opportunities for process improvements and growth.

Qualifications

• Experience in direct supervision, logistics, and/or laboratory environment preferred.
• Valid Driver’s/Chauffeurs License required; comply with Mercy’s vehicle safety standards; must be 18+ and eligible to drive per Iowa state law.
• Mandatory Reporter abuse training completion within 3 months of hire.

Responsibilities

• Oversees daily courier operations to provide hospital specimen and supply transport services.
• Manages 20 FTE to coordinate services across Iowa; handles 200+ stops per day.
• Keeps abreast of DOT standards for specimen/chemical transport.
• Ensures timely and accurate deliveries of sensitive specimens and supplies.
• Schedules staff coverage and adjusts staffing to workflow.
• Monitors courier logistics software for timeliness and accuracy of pickups.
• Oversees software changes related to courier routes, vehicles, and client supply management.
• Communicates with clients and laboratory staff to ensure satisfaction.
• Conducts interviews and hires staff; leads daily huddles and staff meetings.
• Develops orientation and training materials; coordinates staff onboarding.
• Implements standardized policies; ensures regulatory compliance across hospital and laboratory domains.
• Supports LEAN principles and productivity standards; contributes to vision and culture.
• Performs performance evaluations and disciplinary actions as needed.
• Maintains courier software and handles invoicing codes for payment.
• Assists budget development and equipment needs assessment in collaboration with Laboratory Director.
• Develops quality management systems and improvement initiatives; facilitates change processes.
• Contributes to department goals and fleet management; handles purchasing.

Skills

Supervision

Logistics

DOT compliance

Staff scheduling

Customer service

Education

Bachelor’s degree preferred

Associate degree required

Tools

Courier software

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

As a Supervisor Courier Services, you will plan, organize, and supervise the daily operations of courier services for the hospital, clinics, and other ancillary areas for the transport of laboratory specimens, mail, pharmaceuticals, and other supplies.

• Oversees the daily operations of couriers to provide all hospital specimen and supply transport services.
• Responsible for 20 FTE to provide coordinated services within the state of Iowa, making over 200 stops per day.
• Keeps abreast of DOT standards for specimen and chemical transport.
• Ensures all deliveries are accounted for to ensure sensitive specimens/supplies are promptly delivered to appropriate location(s).
• Schedules staff to ensure appropriate coverage. Monitors and adjusts staffing appropriate to the workflow.
• Reviews courier logistical software to ensure timeliness and accuracy of courier pick-ups.
• Has direct responsibility to administrate software changes related to courier routes, vehicles, and client supply management to optimize workflows and minimize costs.
• Communicates with clients and laboratory staff (outreach, client services, processing) to ensure client satisfaction.
• Conducts interviews and hiring process for staff in the areas of responsibility.
• Conducts daily huddles and regularly scheduled staff meetings to disseminate information and receive feedback.
• Develops and maintains orientation/competency materials. Coordinates completion of staff orientation/training.
• Ensures standardized policies and practices are in place and documented.
• Ensures regulatory compliance with hospital and laboratory regulatory and accrediting agencies.
• Supports and utilizes LEAN principles/productivity standards. Contributes to the formation of vision, policies, standards, and culture.
• Completes performance evaluations for direct report personnel.
• Performs disciplinary action when indicated.
• Responsible for courier logistical software maintenance and operation.
• Responsible for coding invoices for payment.
• Assists with the development of budget, business plans, and evaluates capital equipment needs in consultation with the Laboratory Director.
• Develops and maintains quality management systems and performance improvement initiatives appropriate to the areas of responsibility. Coordinates and facilitates the change process.
• Assists in the formulation and implementation of department goals.
• Assist in fleet management.
• Responsible for purchasing supplies and equipment.

General Requirements

• Previous experience withdirect supervision, logistics, and/or laboratory experience; preferred.
• Valid Driver’s/Chauffeurs License required, must meet Mercy’s Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law.
• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.

Hours

• Monday Through Friday, 6am-4pm range

Education

• Bachelor’s degree preferred. Associates degree required.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.