Hospital Concierge & Patient Experience Specialist

Stony Brook Medicine; Stony Brook (NY); On-site; USD 41,000 - 50,000; Part time

Job summary

Stony Brook Medicine is seeking a part-time Concierge within the hospital setting to enhance patient and visitor experiences across the Main Lobby Information Desk, Children’s Lobby, and mobile kiosks. The role emphasizes strong customer service, accurate data capture, and collaboration with nursing units and leadership to meet visitation guidelines.

You will greet visitors, coordinate check-ins, and serve as a liaison among patients, families, and clinical staff while maintaining safety and

Qualifications

• Associate's degree or 2+ years experience in healthcare, operations/call center, or fast-paced service environment.
• Proficient computer skills; ability to work independently and solve problems.
• Ability to interpret guidelines and adapt to changes; willingness to train others.

Responsibilities

• Greet visitors and manage main lobby interactions.
• Coordinate with security and clinical staff to facilitate check-in and communication.
• Direct visitors within the hospital and enforce visitation policies.
• Utilize Visitor Management System to capture visitor data and location.
• Assist with supplies, training new staff, and supporting mobile kiosks as needed.
• May require prolonged sitting, walking, or lifting; support patient flow and safety.

Skills

Customer service

Communication

Problem-solving

Coaching/Training

Education

Associate's degree

Job description

Stony Brook Medicine is seeking a part-time Concierge within the hospital setting to enhance patient and visitor experiences across the Main Lobby Information Desk, Children’s Lobby, and mobile kiosks. The role emphasizes strong customer service, accurate data capture, and collaboration with nursing units and leadership to meet visitation guidelines.

You will greet visitors, coordinate check-ins, and serve as a liaison among patients, families, and clinical staff while maintaining safety and