Hospital Communications Specialist

Advocate Health Care; Elgin (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Advocate Health Care is seeking a Communications Dispatcher to handle inbound and outbound calls for the Communications department, directing callers to proper numbers and providing routine information. The role requires calm under pressure and strong customer service skills.

Responsibilities include monitoring emergencies, coordinating paging and Amcom operations, and supporting hospital staff with accurate information while maintaining confidentiality and professionalism.

Qualifications

• Computer and typing skills.
• Ability to speak, read, write and understand English clearly.
• Has excellent spelling and grammar.
• Exhibit good judgment and take reasonable action with minimal supervision.
• Good communication skills.
• Analytical and problem-solving skills.
• Basic PC skills with Windows navigation.

Responsibilities

• Handle incoming calls and route to proper departments.
• Provide information to callers and maintain confidentiality.
• Operate Amcom and Cisco systems for paging and codes.
• Support hospital staff with information exchange and paging tasks.
• Follow procedures for emergency codes and safety protocols.

Skills

Computer skills

English proficiency

Spelling & grammar

Judgment & discretion

Communication skills

Analytical/problem-solving

Basic PC skills (Windows)

Education

High School Diploma or equivalent

Job description

Advocate Health Care is seeking a Communications Dispatcher to handle inbound and outbound calls for the Communications department, directing callers to proper numbers and providing routine information. The role requires calm under pressure and strong customer service skills.

Responsibilities include monitoring emergencies, coordinating paging and Amcom operations, and supporting hospital staff with accurate information while maintaining confidentiality and professionalism.