Hospital Communications & Pager Coordinator

Houston Methodist; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Houston Methodist is seeking a Telecommunication Coordinator to coordinate administrative and clerical functions for the telecommunication department. The role manages pager inventory and distribution, data entry and reporting, and serves as back-up to telecommunication operators.

Duties include assisting patients and staff, monitoring alarm systems, and providing critical communication during emergencies. Non-exempt role requiring strong customer service, reliability, and ability to multitask

Qualifications

• High school diploma or equivalent is required.
• Two years experience in call processing and dispatching preferred.
• Healthcare experience is preferred.

Responsibilities

• Responds to calls and requests for information from patients, physicians and staff in a courteous, professional manner.
• Creates operator daily work schedule assignments and coordinates with department staff.
• Trains and mentors junior staff; provides guidance for complex calls and situations.
• Manages pager inventory, data entry, and generates tracking reports.
• Performs backup duties for telecommunication operators as needed.
• Responds to emergencies with reliability and calmness while following department protocols.

Skills

Pager inventory

Call processing

Dispatching

Emergency response

Customer service

Multitasking

Communication

Windows software

Team leadership

Education

High School diploma or equivalent education

Tools

Telecommunications equipment

Job description

Houston Methodist is seeking a Telecommunication Coordinator to coordinate administrative and clerical functions for the telecommunication department. The role manages pager inventory and distribution, data entry and reporting, and serves as back-up to telecommunication operators.

Duties include assisting patients and staff, monitoring alarm systems, and providing critical communication during emergencies. Non-exempt role requiring strong customer service, reliability, and ability to multitask