Hospital Communications & Emergency Response Specialist

The University of Iowa; Iowa City (IA); On-site; USD 39,000 - 48,000; Full time

Job summary

The University of Iowa Health Care is seeking a Hospital Communications Specialist to manage critical communications across departments and emergency responses on our campus in Iowa City. You will operate and maintain the hospital paging system and Amcom call processing, coordinating with staff, patients, visitors, and external agencies.

This role requires strong knowledge of medical terminology, telecom systems, and the ability to work in a high-pressure environment.

Qualifications

• High school graduation or equivalent.
• Any combination of clerical experience and/or college or university coursework which is equivalent to two years of full-time employment.
• Experience (typically 3-6 months) in a call center or equivalent communications environment using computerized systems and involving responses to immediate decision and action demands.

Responsibilities

• Coordinates response of internal and external staff to multiple types of emergency situations.
• Executes hospital-wide communication procedures for major system outages, inclement weather, and disaster situations.
• Monitors alarms and provides emergency escalation for alarms.
• Maintains the release of information status in the patient profile in the hospital inpatient directory.
• Assists users with service and information related to communication technologies.
• Provides call processing and on-call services for outside and affiliated agencies.
• Screens calls and directs communications among faculty, staff, and students; patients and visitors; law enforcement agencies; and the general public.

Skills

Emergency communications

Telecom systems

Medical terminology

Computer literacy

Communication skills

High-intensity environment

Prioritization

Education

High school diploma or equivalent

Clerical experience or college coursework (2 years)

Tools

Amcom system

Hospital paging system

Telecommunications software

Job description

The University of Iowa Health Care is seeking a Hospital Communications Specialist to manage critical communications across departments and emergency responses on our campus in Iowa City. You will operate and maintain the hospital paging system and Amcom call processing, coordinating with staff, patients, visitors, and external agencies.

This role requires strong knowledge of medical terminology, telecom systems, and the ability to work in a high-pressure environment.