Hospital Care Navigator: Case Manager (RN/LMSW) – Day Shift

Henry Ford Health; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Case Manager at Henry Ford Providence Southfield Hospital is part of a patient-centered care team, responsible for coordinating care, planning, and advocacy to meet individuals' health care needs. The role emphasizes safe discharge planning and ensuring quality, cost-effective outcomes across the care continuum.

Requires a nursing Bachelors or MSW, 3+ years clinical experience, and strong communication, organizational and problem-solving skills; CCM/ACM certification preferred.

Qualifications

• Bachelor's degree in nursing or a Master's degree in Social Work.
• Minimum 3 years of clinical experience.
• Excellent verbal communication and written documentation skills.
• Excellent customer service and interpersonal skills including the ability to interact with internal and external customers.
• Experience in discharge planning, home health care, rehabilitative medicine, or managed care preferred.
• Knowledge of preventive service guidelines, Medicare and Medicaid regulations and case management principles.
• Knowledge of medical ethics and social determinants of health.
• Strong organizational, planning and implementation skills with the ability to handle multiple complex patients' needs.

Responsibilities

• The Case Manager coordinates identification, assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet patients' health care needs.
• Promotes patient safety, quality of care and cost-effective outcomes.
• Provides effective discharge planning that supports a safe transition to the next level of care.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Analytical skills

Decision-making

Advocacy

Education

Bachelor's degree in nursing

Master's degree in Social Work

Tools

Computer skills

Job description

The Case Manager at Henry Ford Providence Southfield Hospital is part of a patient-centered care team, responsible for coordinating care, planning, and advocacy to meet individuals' health care needs. The role emphasizes safe discharge planning and ensuring quality, cost-effective outcomes across the care continuum.

Requires a nursing Bachelors or MSW, 3+ years clinical experience, and strong communication, organizational and problem-solving skills; CCM/ACM certification preferred.