Hospital Call Center Shift Lead

kansashealthsystem; Liberty (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Liberty Hospital is seeking a Call Center Shift Supervisor to lead daily operations of the hospital’s call center in Liberty, MO. The supervisor will ensure safe, efficient patient interactions and oversee scheduling, reporting, and performance coaching across shift teams.

The role requires strong supervisory and customer service skills, familiarity with call center software, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 2+ years of supervisory experience in a call center, switchboard, or dispatch environment.
• Experience interacting with diverse populations with tact and discretion.

Responsibilities

• Supervise call center staff and encourage customer-focused service.
• Manage staff performance, scheduling, and reporting to improve metrics.
• Coordinate with HR for disciplinary actions and coaching as needed.

Skills

Supervisory skills

Customer service

Computer skills

Typing

Education

High School Diploma or GED

Associates Degree

Tools

Infinity IS

Communicator

ONCALL

Job description

Liberty Hospital is seeking a Call Center Shift Supervisor to lead daily operations of the hospital’s call center in Liberty, MO. The supervisor will ensure safe, efficient patient interactions and oversee scheduling, reporting, and performance coaching across shift teams.

The role requires strong supervisory and customer service skills, familiarity with call center software, and the ability to manage multiple tasks in a fast-paced environment.