Hospital Call Center Supervisor - Patient Experience Lead

Liberty Hospital; Liberty (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Liberty Hospital is seeking a Call Center Shift Supervisor to lead daily call center operations, coach staff, and ensure high-quality patient and physician communications. The role combines supervision, performance monitoring, and efficient scheduling in a fast-paced hospital setting.

The position focuses on improving service levels, coordinating with departments, and maintaining accurate shift records while providing training and support to the call center team.

Qualifications

• Supervisory experience in call center or dispatch environment.
• Strong communication and customer service skills.
• Ability to monitor performance and coach staff effectively.

Responsibilities

• Oversee daily call center operations and staff performance.
• Schedule shifts and manage coverage during peak times.
• Prepare and review reports on call metrics and throughput.
• Coordinate with physicians/services and ensure rapid paging when needed.
• Provide training and onboarding support for new staff.

Skills

Supervisory skills

Customer service

Communication

Team coordination

Education

High School Diploma

Job description

Liberty Hospital is seeking a Call Center Shift Supervisor to lead daily call center operations, coach staff, and ensure high-quality patient and physician communications. The role combines supervision, performance monitoring, and efficient scheduling in a fast-paced hospital setting.

The position focuses on improving service levels, coordinating with departments, and maintaining accurate shift records while providing training and support to the call center team.