Hospital Call Center Operator - PRN

McLeod Health; Florence (SC); On-site; USD 21,000 - 25,000; Part time

Job summary

McLeod Health is seeking a Telephone Operator (PRN) to serve as the first point of contact for incoming calls, directing inquiries, and supporting hospital staff and patients by ensuring calls reach the correct department.

The role requires excellent verbal communication, the ability to multitask in a fast-paced environment, and familiarity with telephone systems. Prior customer service or call center experience is preferred.

Qualifications

• Previous experience in customer service, call center or physician office role preferred.
• Excellent verbal communication skills and a professional phone demeanor.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Familiarity with telephone systems and basic computer skills.

Responsibilities

• Process all incoming and outgoing mail for the hospital and identify recipients.
• Answer, screen, and route calls to appropriate departments, staff, or patient rooms.
• Provide information such as hospital hours, visiting policies, and directions while protecting HIPAA.
• Operate a multi-line telephone system and paging system for hospital-wide communication.
• Respond to emergency calls and connect callers with staff or activate emergency codes.
• Participate in training and continuing education to stay updated with medical practices.

Tools

Microsoft Office

Job description

McLeod Health is seeking a Telephone Operator (PRN) to serve as the first point of contact for incoming calls, directing inquiries, and supporting hospital staff and patients by ensuring calls reach the correct department.

The role requires excellent verbal communication, the ability to multitask in a fast-paced environment, and familiarity with telephone systems. Prior customer service or call center experience is preferred.