Hospital Café & Retail Operations Manager

Compass Group USA; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Morrison Healthcare, a Compass Healthcare company, is seeking a Retail Manager to oversee hospital coffee shops, retail and cafeteria services under the Director of Retail Cafe Services. You will plan, supervise functions, manage staff, ensure customer satisfaction, and maintain cash controls.

The role requires strong supervisory and communication skills, with preferred qualifications including a relevant degree and 1–3 years of retail foodservice management.

Qualifications

• B.S. Degree in Food Services Technology/Management or A.A. Degree with related experience.
• 1–3 years of retail operational foodservice management experience.
• Knowledge of food trends, production, sanitation, cost controls, marketing and presentation.
• P&L accountability and contract-managed service experience desirable.
• Experience with cash retail operations and retail marketing desirable.
• Supervisory, leadership, management and coaching skills.
• Good written and verbal communication.
• Ability to communicate with management, customers and staff at multiple levels.
• Knowledge of financial, budgeting, accounting practices.
• Proficient in Microsoft Office, email and internet use.

Responsibilities

• Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of hourly team members.
• Ensures customer satisfaction and good public relations through safe and efficient use of resources.
• Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards.
• Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation.
• Completes all daily, weekly or monthly reports as outlined in policies and procedures on time.
• Communicates effectively with all team members, patients and families.
• Implements and maintains cash handling standards to prevent theft of services or company funds.

Skills

Staff supervision

Leadership

Customer service

Budgeting

Cash handling

Communication

Education

B.S. Degree in Food Services Technology/Management

A.A. Degree + 3 years related experience

Tools

Microsoft Office

Job description

Morrison Healthcare, a Compass Healthcare company, is seeking a Retail Manager to oversee hospital coffee shops, retail and cafeteria services under the Director of Retail Cafe Services. You will plan, supervise functions, manage staff, ensure customer satisfaction, and maintain cash controls.

The role requires strong supervisory and communication skills, with preferred qualifications including a relevant degree and 1–3 years of retail foodservice management.