Hospital Billing Senior Analyst

Intermountain Health; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Intermountain Health is seeking a Senior IT Analyst to provide advanced technical support, configuration, integration, and lifecycle maintenance for healthcare applications. The role involves planning and executing projects, mentoring analysts, and setting best practices for deployment and decommissioning.

The position supports electronic health records and hospital billing systems, with fully remote work options and occasional travel for quarterly visits and Epic training.

Qualifications

• Defines workflow changes and technical designs to support business needs.
• Partners with external vendors for third-party app integration and support.
• Solves incidents and problems per service levels and standards.
• Serve as PM and manage mid-size projects with multiple teams.
• Contributes to training materials and knowledge base for peers.

Responsibilities

• Documents and recommends workflow changes and designs to support business requirements.
• Partners with external vendors to support third-party applications including integration and troubleshooting.
• Solves issues and incidents according to service levels and standards.
• Manages mid-size projects as PM with multiple teams.
• Develops testing plans and ensures system integrity across applications.
• Mentors peers and contributes to best practices and standards.

Skills

Project management

Vendor management

Stakeholder communication

Troubleshooting

Documentation

Business analysis

Team collaboration

Job description

Job Description

This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.

(e.g., electronic health records, Hospital Billing and collections, Home Health and Hospice Billing Collections, vendor integrations and other duties)

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

This position is fully remote with some travel required for quarterly visits & possible Epic training. | Schedule: Monday - Friday, 8AM - 5PM

*Prefer candidates with experience in Hospital Billing Resolute, Hospital Billing Claims, Home Health or Hospice billing

The senior analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

The senior analyst may also manage small and mid-sized projects related to these applications and their technologies and will help plan and execute projects. The senior analyst will mentor other analysts and is expected to contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision

Essential Functions

• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common and complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for mid-size projects with multiple teams
• Performs quality review of team build
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Oversees configuration of electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Works with requestor to understand the problem, creating a clear and defined objective for the project and then completes the business case documentation
• Help stakeholder complete ROI, benefit plan KPI, leading and lagging measures, if applicable.
• Aggregate applicable resource group forecasts to roadmap new projects to be used in subcommittees/workgroups. Ensure that resources are available to work on priorities and align to appropriate strategies.
• Aggregate of equipment/hardware/data connection forecasts and mapping of new construction/reconstruction projects, create cost estimates and comparisons of new construction and reconstruction projects and assists with application assessment of new construction and reconstruction projects, if applicable
• Provides Capital Planning with cost of equipment, infrastructure information. Leads in procurement and coordination of DTS equipment of construction and reconstruction project. Supply field teams with lists and mapping of equipment and data connections for projects, if applicable

Skills

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, correspondence, and process documents
• Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public
• Demonstrates knowledge of project management and