Hospital Admissions Liaison & Care Coordinator

Apploi; Tennessee; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Excellent Pay

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Group Health Insurance

Dental and Vision Insurance

Life insurance plans

Disability plans

401K

Job summary

Apploi is seeking a Hospital Liaison to ensure seamless admissions from acute and post-acute settings. You will lead relationships with hospital discharge planners, manage referrals, and collaborate with Concierge and leadership to drive census growth.

The role emphasizes timely communication, data accuracy in CarePort, and cross-functional teamwork to deliver high-quality patient experiences in the Tennessee market.

Qualifications

• GED or high school diploma required with 2 years’ experience.
• Health assessment requirements regulated by the state.
• Must have initiative, patience, compassion, self-motivation, and solution oriented.

Responsibilities

• Stationed daily at primary account to maximize market engagement and referral review.
• Review and update CRM Dashboard for accurate reporting via Forecast and other platforms.
• Respond to all incoming referrals on CarePort and other referral platforms daily.
• Provide definitive answers for all incoming referrals within an hour of receiving or by end of day.
• Collaborate with Business Development and Operations leadership to expedite delays and provide solutions in real time.
• Collaborate with AD Concierge on daily updates regarding pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with referrals and admissions on CarePort.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Weekly Reports.
• Participate in Quarterly Business Development meetings to grow census and market exposure.
• Complete daily Forecast for Team review via Census calls, meetings, or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, testimonials, and promoting positive outcomes.

Skills

Time management

Multi-tasking

Education

GED or High School Diploma

Associate degree in healthcare or business

Tools

CarePort CRM

CRM Dashboard

Job description

Apploi is seeking a Hospital Liaison to ensure seamless admissions from acute and post-acute settings. You will lead relationships with hospital discharge planners, manage referrals, and collaborate with Concierge and leadership to drive census growth.

The role emphasizes timely communication, data accuracy in CarePort, and cross-functional teamwork to deliver high-quality patient experiences in the Tennessee market.