Hospital Access Coordinator I

15 - OIH EE; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

OrthoIndy is hiring an Hospital Admissions Clerk I to support the Admissions team at the Indianapolis campus. The role handles patient registration, scheduling, classifies appointments, answers phones, and collects payments in a fast-paced environment.

You will verify authorizations, check Medicaid eligibility, coordinate with insurance, and direct families and physicians to appropriate services while maintaining accuracy and confidentiality.

Qualifications

• High school diploma or GED required.
• 1–2 years of patient registration experience preferred.
• Exceptional verbal and written communication and accuracy.

Responsibilities

• Register patients for hospital services, scheduling, and imaging.
• Verify authorizations and Medicaid eligibility for services.
• Collect payments and handle insurance coordination.
• Answer phones and communicate with physicians and families.
• Ensure paperwork is complete and scanned for records.
• Update changes in insurance and diagnosis codes as needed.

Skills

Patient registration

Insurance verification

Telephone communication

Education

High school diploma/GED

Tools

Athena

Meditech

Microsoft Office

Job description

Facility: OrthoIndy Hospital Main, Indianapolis, IN
Department: OIH Admissions
Shift Details: Days, Full Time, M-F onsite 10:30a-7p

Great people are the backbone to great care and patient satisfaction. In return, we'll have your back--offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI.

GENERAL STATEMENT OF DUTIES:

The Hospital Admissions Clerk I functions in a fast-paced role that requires attention to detail and
ability to multi-task, including a focus on both the quantity and quality of work. This position performs
registration, scheduling, operates in multiple systems, answers phones, collects payments, and
coordinates benefits with insurance.

• Pre-registers and registers patients for all hospital services including surgeries, injections, and all Imaging services.
• Verifies authorizations have been obtained for services by utilizing Athena for
  confirmation of authorization.
• Ensures all necessary paperwork, including: consents, screeners for imaging services, and release forms are filled out, signed, and scanned for each patient.
• Verifies and identifies insurances and coverage within our network by utilizing online tools and
  provided insurance grid.
• Collects and applies all patient payments and makes bank deposits as needed.
• Responsible for understanding ABN processes, ascertaining whether or not an ABN is needed and issuing ABN's as necessary for all hospital services, including all LAB accounts.
• Answers all incoming calls and returns voicemails in a timely manner.
• Communicates with Support Services staff for all insurance changes and diagnosis code verification and changes as well as update Moxee with changes.
• Responsible for checking Medicaid eligibility for all hospital services patients at the time of preregistration and registration.
• Responsible for directing patient's families and visitors to assigned areas including consultations with the physician, as well as, making sure refreshment areas are cleaned and stocked.

ADP, Athena, OrthoTalent, Incident reporting, Meditech, Microsoft office,
Insurance systems

Requirements:

• High school diploma/GED required
• 1-2 years of patient registration experience preferred
• Exceptional verbal and written communication skills and high level of accuracy and attention to detail a must

OrthoIndy is an Equal Opportunity Employer

Location

Indianapolis , Indiana , United States