Medical Assistant (MA)

OrthoIndy Northwest; Indianapolis (IN); Hybrid; USD 32,000 - 46,000; Full time

Job summary

OrthoIndy Northwest is seeking a Medical Assistant to support clinic operations in Indianapolis. You will guide patients from arrival to departure, perform intake triage, and assist with orthopedic procedures as needed.

The role requires a high school diploma or GED and MA certification within 1 year; BLS is preferred and prior experience is a plus. Travel to other OrthoIndy locations may be required.

Qualifications

• High school diploma or GED required; specialty training preferred.
• Certification from AAMA, RMA, or EMT must be obtained within 1 year of employment.
• BLs certification preferred.
• No prior experience required; 1–2 years of experience preferred.

Responsibilities

• Manage patient experience from check-in to check-out, coordinating care.
• Triages and assists during intake, documenting vitals and medical history.
• Prepare schedules, review charts, and ensure necessary information is present.
• Assist with basic orthopedic procedures and wound care under supervision.
• Handle imaging orders, lab orders, and specimen processing as needed.
• Provide patient education and stock medical supplies; follow safety standards.

Skills

Patient care

Medical assistant duties

Communication skills

BLS certification

Education

High school diploma or GED

MA certification within 1 year (AAMA/RMA/EMT)

Tools

Athena EMR

Job description

Facility:OrthoIndy Northwest, Indianapolis, IN
Department:Clinic Services
Shift Details:Monday-Friday between the hours of 7:30a-5:30p

Great people are the backbone to great care and patient satisfaction. In return, we’ll have your back—offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI.

General Statement of Duties:
The Medical Assistant is the liaison between the patient and the Physicians or their support staff. The position duties include following the patient from the time of arrival to their time of departure and making sure all the patient and Physician needs are met.

• Manages patient experience from check-in to check-out. Escorts patients to the proper location within the clinic while keeping patients informed throughout their visit of any delays. Oversees daily patient load for assigned physician(s) or clinic(s).
• Triages and assesses patient injuries during intake process. Ensures documentation accuracy and reviews Health History in Athena, including; vitals, PMH, PSH, medications, allergies, immunizations, falls, pharmacy, referring physicians, primary care physicians, etc. Reconciles data upon each visit.
• Prepares daily schedules. Reviews charts prior to patient appointments. Ensures all needed information is in chart, including; test results, referrals, lab results, etc. Takes initiative to retrieve needed information if information is missing prior to day of clinic.
• Performs basic orthopedic procedures per instruction, including; drawing up injectables, performing duties of an orthopedic technologist including application of splints and durable medical equipment, knee immobilizers, grippers, slings, removing sutures and staples, assisting with wound care and dressing. Performs blood draws as requested. Coordinates OrthoBiologics injections with Support Services Department. Documents hyaluronic and steroid injections. Completes injection and sample medications logs.
• Orders and inputs patient imaging orders according to standard protocols. Monitors accuracy and performs safety precautions to minimize errors and overexposure to patients. Completes lab orders, UDS, and Genetic testing. Coordinates timely pickup and processing of stat specimens. Orders replacement supplies.
• Provides patient education at physician request. Obtains education materials from library of procedure, injection, and rehab protocols.
• Stocks assigned pod and ensures availability of necessary medical supplies. Communicates supply shortages to manager.
• Follows best-practice protocols, upholds company policies. Notifies department leadership of safety concerns. Adheres to all OSHA and HIPAA standards.
• Participates in clinic staff meetings and reviews. Attends annual clinic education fair. Responsible for maintaining active BLS certification and related certification or licensure from one of the approved programs. Maintains continuing education requirements.
• Travels to other OrthoIndy locations as needed.

Requirements:

• High school diploma or general education degree (GED) Required; Specialty training beyond high school (e.g., Vocational School) Preferred
• Related certification from one of the following: American Association of Medical Assistants, Registered Medical Assistant, Emergency Medical Technician must be obtained within 1-year of employment
• BLS certification Preferred
• No prior experience necessary Required;1 - 2 years of experience Preferred

OrthoIndy is an Equal Opportunity Employer