Hospice Volunteer Program Lead

Socket.dev; Buffalo Grove (IL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k match

PTO

FMLA, ADA and other federal and state\

Job summary

Heartland Hospice is seeking a compassionate Volunteer Coordinator to recruit, train, and support volunteers within the hospice program. You will work with patients and families, ensuring compliance and strong teamwork with the interdisciplinary staff.

You will supervise volunteer activities, manage records, and coordinate placements while upholding Medicare Hospice Conditions of Participation and community needs. Training and mentorship are core to the role.

Qualifications

• CPR certification required.
• Valid driver’s license, reliable transportation, and current auto insurance required.
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexible, empathetic, and capable of working independently and collaboratively.
• Microsoft Office proficiency.

Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate appropriate placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements (e.g., TB tests, health questionnaires).
• Serve as liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in the hospice’s quality assessment and performance improvement activities.
• Support volunteers with regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

Skills

CPR certification

Public speaking

Group facilitation

Communication skills

Interpersonal skills

Education

Bachelor’s degree preferred or four years of related experience

Tools

Microsoft Office

Job description

Heartland Hospice is seeking a compassionate Volunteer Coordinator to recruit, train, and support volunteers within the hospice program. You will work with patients and families, ensuring compliance and strong teamwork with the interdisciplinary staff.

You will supervise volunteer activities, manage records, and coordinate placements while upholding Medicare Hospice Conditions of Participation and community needs. Training and mentorship are core to the role.