Hospice Volunteer and Bereavement Coordinator , Full-time

Dartmouth-Hitchcock Health; Hartford (VT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Employee Referral Bonuses

Clinical CEUs

LinkedIn Learning

Generous paid time off

Job summary

Dartmouth Health Home Care is seeking a dedicated Hospice Volunteer and Bereavement Coordinator to lead recruitment, onboarding, supervision, and ongoing support of a diverse volunteer workforce, and to manage a comprehensive bereavement program for families.

The role works within an interdisciplinary hospice team, coordinating with IDG to align services to patient care plans and organizational needs, while ensuring regulatory compliance and quality improvement.

Qualifications

• Associate’s degree in social work, Psychology, Counseling, Human Services, Healthcare Administration, Education, or a related field or an equivalent combination of education and experience.
• Minimum of 2 years of experience in hospice, healthcare, volunteer management, bereavement services, or a related human services field.
• Experience recruiting, training, supervising, and supporting volunteers preferred.
• Knowledge of hospice philosophy, end-of-life care, grief and bereavement principles, and patient/family-centered care.
• Strong organizational, communication, and interpersonal skills with the ability to work compassionately with patients, families, volunteers, and interdisciplinary teams.
• Proficiency with Microsoft Office and electronic health records or volunteer management databases.

Responsibilities

• Lead and continuously improve the Hospice Volunteer and Bereavement Programs by assessing program needs, developing new services, and ensuring volunteer and bereavement support aligns with organizational and community needs.
• Recruit, onboard, train, and retain a diverse, engaged volunteer workforce that meets hospice patient, family, and organizational needs while ensuring all regulatory training requirements are completed.
• Provide ongoing supervision, coaching, and performance management for volunteers, ensuring volunteers are supported, recognized, and effectively matched to patient and organizational needs.
• Manage volunteer program compliance and documentation, maintaining accurate records for HR requirements, competencies, education, patient assignments, service hours, and regulatory standards.
• Direct a comprehensive bereavement program from admission through 13 months following a patient's death, ensuring individualized support for families and caregivers.
• Collaborate with the Hospice Interdisciplinary Group (IDG) to integrate volunteer and bereavement services into patient care plans and coordinate volunteer assignments based on patient needs and volunteer skills.
• Evaluate program effectiveness and drive continuous quality improvement by monitoring volunteer utilization, bereavement outcomes, and service quality, implementing improvements as needed.
• Promote hospice and bereavement services within the community by supporting outreach, education, presentations, and volunteer engagement while ensuring policies and procedures remain current and compliant.

Skills

Recruitment

Volunteer management

Bereavement support

Interdisciplinary teamwork

MS Office

Education

Associate degree in social work or related field

Tools

EHR systems

Job description

Overview

Hospice Volunteer and Bereavement Coordinator

Full-time - Days

Why work as a Hospice Volunteer and Bereavement Coordinator at the Dartmouth Health Home Care?

• You experience satisfying and challenging work that makes a difference, every day.
• You really get to know your patients and become an integral part of their care team.
• You are provided broad independence but are also part of a cohesive interdisciplinary team.
• You get to be an important part of the community where you live.
• You have a work/life balance that can match the flexibility you need.

Benefits include:

• Employee Referral Bonuses
• Clinical CEUs
• Online LinkedIn Learning
• Generous paid time off and holidays
• Extensive health, dental, and lifestyle benefits that come with being part of the renowned Dartmouth Health system

Locations:

• Upper Valley and surrounding areas

Dartmouth Health Home Care covers more than 70 towns delivering superior nursing, rehabilitation, hospice, and personal care services with proven effectiveness, integrity, and compassion. Our only goal is to help the people in our communities. When you join the Dartmouth Health Home Care, you’ll become part of a dedicated team delivering outstanding home health and hospice services that enrich the lives of the people we serve.

We would love to meet you and tell you more about this engaging and fulfilling part of our healthcare delivery system. Our Hiring Managers can explain the different roles, our service area, the unique aspects of home and hospice care, and the many benefits we can offer your career and personal life.

Responsibilities

The Volunteer and Bereavement Coordinator is an integral member of the hospice team and assumes responsibility for recruitment, coordination, provision and program administration of all hospice volunteer and bereavement services in conjunction with regulatory standards and DHHC policies.

• Lead and continuously improve the Hospice Volunteer and Bereavement Programs by assessing program needs, developing new services, and ensuring volunteer and bereavement support aligns with organizational and community needs.
• Recruit, onboard, train, and retain a diverse, engaged volunteer workforce that meets hospice patient, family, and organizational needs while ensuring all regulatory training requirements are completed.
• Provide ongoing supervision, coaching, and performance management for volunteers, ensuring volunteers are supported, recognized, and effectively matched to patient and organizational needs.
• Manage volunteer program compliance and documentation, maintaining accurate records for HR requirements, competencies, education, patient assignments, service hours, and regulatory standards.
• Direct a comprehensive bereavement program from admission through 13 months following a patient's death, ensuring individualized support for families and caregivers.
• Collaborate with the Hospice Interdisciplinary Group (IDG) to integrate volunteer and bereavement services into patient care plans and coordinate volunteer assignments based on patient needs and volunteer skills.
• Evaluate program effectiveness and drive continuous quality improvement by monitoring volunteer utilization, bereavement outcomes, and service quality, implementing improvements as needed.
• Promote hospice and bereavement services within the community by supporting outreach, education, presentations, and volunteer engagement while ensuring policies and procedures remain current and compliant.

This job description is not meant to be exhaustive and may be modified as needed. Employees may be assigned other related duties to meet organizational needs.

Qualifications

• Associate’s degree in social work, Psychology, Counseling, Human Services, Healthcare Administration, Education, or a related field or an equivalent combination of education and experience.
• Minimum of 2 years of experience in hospice, healthcare, volunteer management, bereavement services, or a related human services field.
• Experience recruiting, training, supervising, and supporting volunteers preferred.
• Knowledge of hospice philosophy, end-of-life care, grief and bereavement principles, and patient/family-centered care.
• Strong organizational, communication, and interpersonal skills with the ability to work compassionately with patients, families, volunteers, and interdisciplinary teams.
• Proficiency with Microsoft Office and electronic health records or volunteer management databases.

Required Licensure/Certifications

• Valid driver's license with a clean driving record, reliable transportation, and the ability to travel throughout the service area.
• Must have current car insurance, which meets minimum standards.
• BLS within 90 days of hire