Hospice Volunteer and Bereavement Coordinator - Full-time

Dartmouth Health; Hartford (VT); On-site; USD 49,000 - 75,000; Full time

Job summary

Dartmouth Health is seeking a Hospice Volunteer and Bereavement Coordinator to lead and coordinate our volunteer and bereavement programs in the service area. This full-time, day-shift role supports patients, families, and the hospice team by recruiting, training, and supervising volunteers, and by delivering a comprehensive bereavement program.

You will collaborate with the IDG, ensure regulatory training, track records, and drive continuous quality improvement while promoting services within

Qualifications

• Associate degree or equivalent in a related field and/or experience in hospice or bereavement services.
• Experience in recruiting, training, supervising and supporting volunteers.
• Knowledge of hospice philosophy, end-of-life care, grief and bereavement principles.
• Strong organizational and interpersonal skills; able to work with diverse teams.

Responsibilities

• Lead and improve Hospice Volunteer and Bereavement Programs; align with organizational needs.
• Recruit, onboard, train, and retain a diverse volunteer workforce; ensure regulatory training completion.
• Provide supervision and coaching for volunteers; ensure support and appropriate matching to patient needs.
• Manage program compliance and documentation for HR requirements and regulatory standards.
• Direct bereavement program from admission through 13 months post-death with family support.
• Collaborate with IDG to integrate services into care plans and coordinate assignments.
• Monitor outcomes and drive quality improvements in program utilization and service quality.
• Promote hospice and bereavement services through outreach and community engagement.

Skills

Volunteer management

Bereavement services

Interpersonal skills

Communication

Education

Associate’s degree in social work, psychology, counseling, human services, healthcare administration, education, or related field

Tools

Microsoft Office

Electronic health records

Volunteer management databases

Job description

Overview

Hospice Volunteer and Bereavement Coordinator

Full-time - Days

The Volunteer and Bereavement Coordinator is an integral member of the hospice team and assumes responsibility for recruitment, coordination, provision and program administration of all hospice volunteer and bereavement services in conjunction with regulatory standards and DHHC policies.

Responsibilities

• Lead and continuously improve the Hospice Volunteer and Bereavement Programs by assessing program needs, developing new services, and ensuring volunteer and bereavement support aligns with organizational and community needs.


• Recruit, onboard, train, and retain a diverse, engaged volunteer workforce that meets hospice patient, family, and organizational needs while ensuring all regulatory training requirements are completed.


• Provide ongoing supervision, coaching, and performance management for volunteers, ensuring volunteers are supported, recognized, and effectively matched to patient and organizational needs.


• Manage volunteer program compliance and documentation, maintaining accurate records for HR requirements, competencies, education, patient assignments, service hours, and regulatory standards.


• Direct a comprehensive bereavement program from admission through 13 months following a patient's death, ensuring individualized support for families and caregivers.


• Collaborate with the Hospice Interdisciplinary Group (IDG) to integrate volunteer and bereavement services into patient care plans and coordinate volunteer assignments based on patient needs and volunteer skills.


• Evaluate program effectiveness and drive continuous quality improvement by monitoring volunteer utilization, bereavement outcomes, and service quality, implementing improvements as needed.


• Promote hospice and bereavement services within the community by supporting outreach, education, presentations, and volunteer engagement while ensuring policies and procedures remain current and compliant.

This job description is not meant to be exhaustive and may be modified as needed. Employees may be assigned other related duties to meet organizational needs.

Qualifications

• Associate’s degree in social work, Psychology, Counseling, Human Services, Healthcare Administration, Education, or a related field or an equivalent combination of education and experience.


• Minimum of 2 years of experience in hospice, healthcare, volunteer management, bereavement services, or a related human services field.


• Experience recruiting, training, supervising, and supporting volunteers preferred.


• Knowledge of hospice philosophy, end-of-life care, grief and bereavement principles, and patient/family-centered care.


• Strong organizational, communication, and interpersonal skills with the ability to work compassionately with patients, families, volunteers, and interdisciplinary teams.


• Proficiency with Microsoft Office and electronic health records or volunteer management databases.

Required Licensure/Certifications

• Valid driver's license, reliable transportation, and the ability to travel throughout the service area.


• Must have current car insurance, which meets minimum standards.


• BLS within 90 days of hire.

Job Details

• Area of Interest: Professional/Management


• Pay Range: $48,651.20/Yr. - $75,420.80/Yr. (Based on 40 hours per week, otherwise pro rata)


• FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week


• Shift: Day


• Job ID: 41465

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | Dartmouth Health Home Care Careers

Dartmouth Health is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.