Hospice Social Work Manager

University of Rochester Medicine Home Healthcare; Town of Webster (NY); On-site; USD 68,000 - 120,000; Full time

Job summary

University of Rochester Medicine Home Healthcare is seeking a Hospice Social Work Manager to provide leadership, supervision, and clinical oversight of hospice social work services in the Rochester area.

The role requires an MSW from a CSWE-accredited program, NY LMSW/LCSW license, five years of clinical social work experience, and at least two years in a supervisory role. Schedule is Monday–Friday, 8:00 AM to 4:30 PM, with responsibilities across CHHA and interdisciplinary teams.

Qualifications

• Master's degree in social work from a CSWE-accredited program.
• Minimum five years of clinical social work experience; hospice/home care/ palliative care preferred.
• At least two years of supervisory or clinical leadership experience.

Responsibilities

• Provide daily leadership, supervision, and clinical guidance to Hospice social work staff.
• Manage direct reports through supervision, coaching, performance appraisal, payroll approval, and time-off approval.
• Participate in recruitment, onboarding, competency assessment, and retention of Hospice social work staff.
• Assign and balance Hospice caseloads based on patient need, census, geography, and staff capacity.
• Monitor productivity, timeliness, documentation quality, patient access, and performance indicators; address barriers as needed.
• Ensure Hospice social work practice complies with federal/state requirements and Medicare Hospice Conditions of Participation.
• Provide clinical consultation for psychosocial assessment, care planning, crisis response, and discharge planning.
• Maintain a small Hospice caseload and provide field coverage when needed.
• Develop and maintain Hospice social work policies, procedures, and workflows.

Skills

Leadership

Supervision

Clinical supervision

Regulatory compliance

Education

Master's degree in social work

Job description

Salary $67,700 - $120,077

Description

Position Summary: Provides leadership, supervision, and clinical oversight for Hospice social work services and directly supervises Hospice social workers. The manager also serves as a clinical and operational resource to Certified Home Health Agency social workers, who remain accountable to their Clinical Team Managers, and supports the development of future palliative care services.

Schedule

Monday - Friday, 8AM to 4:30PM

Education & Experience

• Education: Master's degree in social work from a program accredited by the Council on Social Work Education.
• Experience: Minimum of five (5) years of clinical social work experience; hospice, home care, serious illness, or palliative care experience preferred. At least two (2) years of supervisory, team-lead, or clinical leadership experience required.
• Licensure: Current and active New York State Licensed Master Social Worker or Licensed Clinical Social Worker registration.

Responsibilities

• Provide daily leadership, supervision, clinical guidance, and support to Hospice social work staff.
• Manage Hospice social work direct reports through regular supervision, coaching, performance appraisal, performance management, payroll approval, and time-off approval.
• Participate in the recruitment, selection, onboarding, competency assessment, and retention of qualified Hospice social work staff.
• Assign and balance Hospice caseloads and coverage using patient need, census, caseload, geography, travel, setting, continuity, and staff capacity rather than a single fixed ratio.
• Monitor Hospice social work productivity, timeliness, documentation quality, patient access, and other performance indicators; identify barriers and implement corrective action when needed.
• Ensure Hospice social work practice complies with federal and state requirements, payer standards, professional scope, agency policy, and Medicare Hospice Conditions of Participation.
• Provide clinical consultation and support psychosocial assessment, care planning, crisis response, discharge planning, and interdisciplinary collaboration.
• Maintain a small Hospice caseload, complete evaluations, or provide field coverage when patient need, staffing, vacancies, or geography require direct clinical support.
• Develop and maintain Hospice social work policies, procedures, documentation expectations, workflows, and evidence-informed practices.
• Support Hospice social work education, professional development, reflective supervision, and preparation for regulatory surveys and audits.
• Serve as the primary liaison between Hospice social workers and Hospice leadership and elevate operational, quality, safety, or compliance concerns promptly.
• Serve as a clinical and operational resource to CHHA social workers and their Clinical Team Managers without assuming supervisory responsibility for CHHA staff.
• Provide CHHA social workers and Clinical Team Managers with consultation, education, practice resources, and support with complex psychosocial questions when requested.
• Collaborate with CHHA leadership to identify opportunities for consistent social work practices while preserving CHHA reporting relationships and program-specific requirements.
• Collaborate with the Bereavement Manager, chaplaincy, nursing, rehabilitation, intake, quality, compliance, and interdisciplinary care teams.
• Support the design and implementation of palliative care and other agency programs that require social work expertise, including role definition, workflows, education, and outcome measures.
• Participate in Hospice and agency growth planning, quality improvement, program evaluation, and performance tracking.
• Promote an environment that respects varied backgrounds, identities, beliefs, and experiences.
• Exercise sound judgment and discretion and perform other duties as assigned.

Salary

$67,700 - $120,077

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EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.