Hospice Referrals & Admissions Navigator

IntegriNurse; Greenfield (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

Paid time off

401(k)

Job summary

Pioneer Valley Hospice & Palliative Care in Greenfield, MA is seeking a Referral and Admission Coordinator. This full-time role handles initial referrals, ensures compliance, and coordinates with physicians, discharge planners, and facilities to facilitate admissions to hospice services.

The coordinator communicates with customers, manages confidential information, and collaborates with an interdisciplinary team to support patient care.

Qualifications

• Experience in healthcare call center or similar environment.
• Excellent verbal and written communication in English.
• Ability to manage referrals and maintain compliance with regulations.

Responsibilities

• Serve as initial contact for referrals and inquiries regarding PVHPC services.
• Coordinate and verify information for electronic medical records.
• Monitor and respond to referrals via email, fax, phone, and portal systems.
• Maintain relationships with referral sources and facilities to ensure smooth admissions.
• Verify patient eligibility and obtain necessary certifications/authorizations.
• Document interactions and ensure timely data entry into EMR.

Skills

Customer service

Communication skills

Education

Healthcare-related degree

Job description

Pioneer Valley Hospice & Palliative Care in Greenfield, MA is seeking a Referral and Admission Coordinator. This full-time role handles initial referrals, ensures compliance, and coordinates with physicians, discharge planners, and facilities to facilitate admissions to hospice services.

The coordinator communicates with customers, manages confidential information, and collaborates with an interdisciplinary team to support patient care.