Hospice Patient Services Coordinator — Coordinated Care

Socket.dev; Flowood (MS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with company match

Paid time off

Tuition reimbursement

Pet insurance

Employee referral program

Identity theft protection

Life insurance

HSA/FSA

Prepaid legal services

Job summary

VitalCaring is seeking a Patient Services Coordinator to orchestrate scheduling and care coordination in a fast-paced hospice setting. The role ensures patients receive timely, compassionate support by aligning clinicians, patients, and families with efficient workflows.

Ideal candidates bring strong organizational skills and 1+ year of scheduling/administrative experience in healthcare, with proficiency in EMR systems and clear, empathetic communication.

Qualifications

• High school diploma or equivalent.
• 1+ year of administrative, scheduling, or office experience (healthcare or hospice preferred).
• Strong organizational and multitasking skills.
• Experience working with electronic medical records (EMR) or scheduling systems preferred.
• Excellent communication and interpersonal skills.
• Ability to prioritize, adapt, and problem-solve in real time.

Responsibilities

• Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care.
• Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination.
• Monitor schedules and follow up on missed, incomplete, or delayed visits.
• Utilize EMR and reporting tools to track productivity, coverage, and scheduling optimization.
• Partner with field teams and leadership to reduce missed visits and improve patient experience.
• Communicate effectively with patients, families, clinicians, and referral partners.
• Respond to changing patient needs and scheduling challenges with urgency and problem-solve.
• Maintain accurate documentation and workflow completion within the EMR system.
• Support quality initiatives, including participation in QAPI programs.
• Promote a culture of compassion and professionalism in every interaction.

Skills

Organization

Multitasking

Communication

EMR experience

Scheduling

Education

High school diploma

Tools

EMR systems

Scheduling software

Job description

VitalCaring is seeking a Patient Services Coordinator to orchestrate scheduling and care coordination in a fast-paced hospice setting. The role ensures patients receive timely, compassionate support by aligning clinicians, patients, and families with efficient workflows.

Ideal candidates bring strong organizational skills and 1+ year of scheduling/administrative experience in healthcare, with proficiency in EMR systems and clear, empathetic communication.