Hospice Patient Care Lead & Team Coach

Lifted Hospice

Austin (TX)

On-site

USD 100,000 - 115,000

Full time

33 hours ago

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Benefits offered by this job

Paid Time Off

Life Insurance

Health & Dental Insurance

Comprehensive Benefits

401(k) Plan

Job summary

Lifted Hospice in Austin, TX seeks a Patient Care Manager (PCM) to lead an interdisciplinary team delivering high-quality hospice care. You will guide admissions, care plans, and regulatory compliance while mentoring nurses, social workers, chaplains, CNAs, and volunteers.

Applicants must hold an active RN license, with 2+ years in hospice/home health and demonstrated leadership. The role emphasizes clinical judgment, HIPAA compliance, and effective communication with physicians and families.

Qualifications

Graduate of an accredited Diploma, Associate, or Bachelor’s nursing program.
Active RN license in good standing, in accordance with state and/or Nurse Licensure Compact (NLC) requirements.
Current CPR certification (if required for direct patient visits).
Minimum of 2 years of hospice or home health nursing experience in the past 36 months; hospice strongly preferred.
Prior experience in clinical leadership or team supervision preferred.
Strong clinical judgment, assessment skills, and regulatory knowledge.

Responsibilities

Lead the interdisciplinary team – Provide day-to-day guidance and oversight for nurses, social workers, chaplains, CNAs, and volunteers.
Support quality and continuity – Ensure patient care is delivered in alignment with Lifted standards, hospice regulations, and ethical best practices.
Facilitate team meetings – Serve as the team lead during IDT meetings, helping review and align care plans.
Mentor and coach staff – Provide training, feedback, and performance coaching to clinical team members.
Support hiring and onboarding – Assist with recruitment, orientation, and ongoing development of new staff.
Complete assessments and admissions – Conduct patient evaluations and initiate care plans as needed.
Monitor care plans – Ensure care plans are regularly updated based on patient needs, preferences, and changes in condition.
Oversee clinical decisions – Provide RN-level review and guidance during complex admissions or care changes.
Support discharge processes – Help evaluate when discharge is appropriate and ensure safe transitions.
Monitor documentation – Ensure accurate, timely charting in alignment with EMR standards and regulatory requirements.
Conduct quality reviews – Complete periodic audits, ride-alongs, or evaluations to assess staff performance and care quality.
Report and resolve issues – Identify QA concerns and communicate timely with the Clinical Manager.
Promote HIPAA compliance – Maintain patient confidentiality and enforce organizational policies.
Coordinate with providers – Maintain regular communication with physicians, referral partners, and community agencies.
Educate patients and families – Provide clear, compassionate explanations of hospice services, care plans, and symptom expectations.
Lead problem-solving – Help resolve clinical, logistical, or interpersonal challenges within the team.
Uphold infection control – Promote and model safe practices and standard precautions in all clinical interactions.
Contribute to strategic goals – Support Lifted’s growth, service expansion, and excellence initiatives.
Identify workflow improvements – Recommend process enhancements to improve team efficiency and patient outcomes.
Support training and compliance initiatives – Participate in leadership development, policy updates, and new process rollouts.
Use EMR systems effectively – Maintain accurate documentation in Kantime and support documentation accuracy across the team.
Navigate digital tools – Utilize Google Workspace, Microsoft Office, and Lifted systems to support communication and operations.