Hospice Operations & Billing Coordinator

Compassus; Burbank (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

Providence at Home with Compassus seeks a Business Office Coordinator to manage the program's business office and related operational activities, including billing for reimbursement, payroll, and administrative quality improvement.

The role facilitates department communications, supports training, maintains financial records, processes invoices and claims, and coordinates with HR and regulatory activities.

Qualifications

• High school diploma or GED required.
• Associate or Bachelor's degree preferred.
• Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.

Responsibilities

• Facilitates communications between departments and team members to ensure the appropriate functional subject matter expert is part of problem-solving and solutions.
• Provides back office assistance with training.
• Aligns clinical team with appropriate training, such as Homecare Homebase, the Online Learning Hub (Modules) on Promise Point, or the Homework’s Manuals on iConnect for Cerner.
• Troubleshoots when users experience difficulty with the application.
• Assists in maintaining updated financial records, including accounts payable, deposits, donations, etc.
• Submits invoices to Docuphase (Accounts Payable) and ensures invoices are sent on a timely basis to take advantage of discounts and avoid late charges.
• Submits claims to Hospice Area Executive of Operations (ACO) and assures that the ACO has signed off on claims before sending them to the appropriate accounts payable regional mailbox; sends claims a minimum of once per week.
• Serves as liaison with long-term care facilities’ billing departments.
• Maintains records and ensures accuracy of billing for pharmacy, medical supplies, etc., as directed.
• Enters and maintains confidential information in Workday.
• Ensures that new team members complete all necessary discipline-specific onboarding processes and orientation.
• Follows Records Retention policy for financial, clinical, personnel, and vendor/contract.
• Tracks, updates, and aids in compliance with colleague professional licenses, in-service training, contract renewals, and physician licenses within the HRIS.
• Processes payroll according to company procedures.
• Serves as HR Business Partner and liaisons between team members and candidates/applicants and the Human Resources and Payroll departments for onboarding, payroll, HRIS, benefits, etc.

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Job description

Providence at Home with Compassus seeks a Business Office Coordinator to manage the program's business office and related operational activities, including billing for reimbursement, payroll, and administrative quality improvement.

The role facilitates department communications, supports training, maintains financial records, processes invoices and claims, and coordinates with HR and regulatory activities.