Hospice Office Manager: Operations & Team Development

Alternate Solutions Health Network; House (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

Redcrest Hospice is seeking a detail-oriented Office Manager to oversee day-to-day hospice office operations and maintain a professional, service-oriented environment in Bloomington. You will focus on key performance indicators and drive initiatives with management and physicians to improve care and efficiency.

The role requires supervisory experience, strong communication, and a hands-on approach to training staff, managing calls, and ensuring accurate invoicing and performance reporting.

Qualifications

• 1 year of supervisory experience
• 3+ years in inbound/outbound call center customer service
• 1 year of training experience in customer service and handling calls
• Ability to present information to employees, customers and top management
• Strong leadership and motivational skills
• Experience with developing and managing metrics
• Proficient with MS Word, PowerPoint, Excel, Access and Outlook
• Ability to prioritize, multitask and adapt in a fast-paced environment
• Excellent listening and communication skills
• Adaptable to changing business environment with high growth
• Excellent verbal, written and presentation skills

Responsibilities

• Oversee and drive operations/processes of office
• Identify opportunities within the program and coordinate with management and physicians for improvement
• Analyze financial performance indicators and PI/QAPI results to inform modifications
• Monitor and manage invoicing with the executive director
• Prioritize and plan work duties
• Provide training and development to office staff
• Handle escalated calls, complaints, questions and queries with the Executive Director
• Manage employee performance for direct reports
• Monitor and maintain work volume statistics/metrics
• Monitor calls to ensure quality
• Track and report daily performance/results
• Prepare employee performance appraisals for direct reports
• Prepare program for emergency preparedness plans
• Perform Program Assistant and other duties as needed
• Interviewing, hiring, training, evaluation and termination of department personnel
• Provide coaching and support to direct reports
• Ensure employee satisfaction and issue resolution
• Timecard management

Skills

Supervisory experience

Customer service

Communication

Leadership

Metrics management

Training & development

Education

Bachelor’s degree in business management or Public Health

Tools

Word

PowerPoint

Excel

Access

Outlook

Job description

Redcrest Hospice is seeking a detail-oriented Office Manager to oversee day-to-day hospice office operations and maintain a professional, service-oriented environment in Bloomington. You will focus on key performance indicators and drive initiatives with management and physicians to improve care and efficiency.

The role requires supervisory experience, strong communication, and a hands-on approach to training staff, managing calls, and ensuring accurate invoicing and performance reporting.