Hospice Site Operations Manager

Arc Hospice & Palliative Care; Ocala (FL); On-site; USD 61,000 - 75,000; Full time

Job summary

Arc Hospice & Palliative Care seeks a Business Office Manager to lead non-clinical, site-based operations and administrative workflows. You will coordinate billing data routing, support onboarding processes, and maintain employee records to ensure compliance and efficiency at the site level.

You will partner with clinical and operational leaders to support patient, family, and staff experiences, while keeping processes aligned with regulations and company policies.

Qualifications

• Three years of administrative experience in healthcare, hospice, or similar setting.
• Associate's or Bachelor's degree preferred in business or healthcare admin.
• Supervisory experience preferred.
• Proficiency with Microsoft Office and comfort using digital platforms.
• Understanding of hospice billing and reimbursement workflows preferred.

Responsibilities

• Oversee day-to-day non-clinical site operations and admin workflows.
• Coordinate timely entry and routing of billing data for hospice claims.
• Support onboarding and People Operations tasks including background checks.
• Maintain employee records and onboarding documentation per requirements.
• Maintain timekeeping records and support payroll-related reporting.
• Assist with scheduling logistics for Hospice Aide and CNA teams.
• Prepare site-level operational and AR reports as requested.
• Provide intake coordination and data entry support during high volume.
• Serve as first point of contact for basic IT and system access issues.
• Procure and maintain office supplies and vendor services within budget.

Skills

Microsoft Office

Healthcare administration

Communication skills

Time management

Multitasking

Education

Bachelor's or Associate degree in business or healthcare admin

Tools

Electronic records system

Job description

Arc Hospice & Palliative Care seeks a Business Office Manager to lead non-clinical, site-based operations and administrative workflows. You will coordinate billing data routing, support onboarding processes, and maintain employee records to ensure compliance and efficiency at the site level.

You will partner with clinical and operational leaders to support patient, family, and staff experiences, while keeping processes aligned with regulations and company policies.