Office Manager - Hospice

Alternate Solutions Health Network; House (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

Redcrest Hospice is seeking a detail-oriented Office Manager to oversee day-to-day hospice office operations and maintain a professional, service-oriented environment in Bloomington. You will focus on key performance indicators and drive initiatives with management and physicians to improve care and efficiency.

The role requires supervisory experience, strong communication, and a hands-on approach to training staff, managing calls, and ensuring accurate invoicing and performance reporting.

Qualifications

• 1 year of supervisory experience
• 3+ years in inbound/outbound call center customer service
• 1 year of training experience in customer service and handling calls
• Ability to present information to employees, customers and top management
• Strong leadership and motivational skills
• Experience with developing and managing metrics
• Proficient with MS Word, PowerPoint, Excel, Access and Outlook
• Ability to prioritize, multitask and adapt in a fast-paced environment
• Excellent listening and communication skills
• Adaptable to changing business environment with high growth
• Excellent verbal, written and presentation skills

Responsibilities

• Oversee and drive operations/processes of office
• Identify opportunities within the program and coordinate with management and physicians for improvement
• Analyze financial performance indicators and PI/QAPI results to inform modifications
• Monitor and manage invoicing with the executive director
• Prioritize and plan work duties
• Provide training and development to office staff
• Handle escalated calls, complaints, questions and queries with the Executive Director
• Manage employee performance for direct reports
• Monitor and maintain work volume statistics/metrics
• Monitor calls to ensure quality
• Track and report daily performance/results
• Prepare employee performance appraisals for direct reports
• Prepare program for emergency preparedness plans
• Perform Program Assistant and other duties as needed
• Interviewing, hiring, training, evaluation and termination of department personnel
• Provide coaching and support to direct reports
• Ensure employee satisfaction and issue resolution
• Timecard management

Skills

Supervisory experience

Customer service

Communication

Leadership

Metrics management

Training & development

Education

Bachelor’s degree in business management or Public Health

Tools

Word

PowerPoint

Excel

Access

Outlook

Job description

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Company

Redcrest Hospice

Schedule

Monday - Friday | Monday - Friday 8a-430p | Weekly administrator on-call rotation every 6 weeks

Location

Hospice House-Bloomington

Summary

The Office Manager is responsible for the day-to-day operation and management of the hospice office. They maintain a service-oriented and professional working environment, while focusing on results of key indicators within the program. Ensuring daily operations run smoothly and all calls are handled professionally, effectively, and accurately.

Key Responsibilities

• Oversee and drive operations/processes of office
• Identify and address potential opportunities within and for the program, including collaboration with management staff and physicians for improvement
• Analyze key financial performance indicators, analyze QAPI and PI, and recommend modifications based on operational effectiveness to meet and exceed department objectives
• Monitor and manage invoicing in collaboration with the executive director
• Prioritize and plan work duties
• Provides training and development to office staff, as appropriate
• Handling escalated calls, complaints, questions and queries as necessary in collaboration with the Executive Director
• Manage employee performance for direct reports
• Monitor and maintain work volume statistics/metrics
• Monitor calls to ensure level of expected quality
• Track and report daily performance/results
• Complete and present employee performance appraisals for direct reports
• Prepare program for emergency preparedness plans
• Perform Program Assistant and other duties as needed

Management Responsibilities

• Responsible for managing the daily duties and performance of Program Assistants
• Interviewing, hiring, training, evaluation and termination of department personnel
• Provides consistent and clear coaching and provides challenge and opportunity to direct reports
• Works with direct reports to ensure employee satisfaction and resolution of issues and concerns
• Timecard management

Qualifications

• Minimum of 1-year supervisory experience
• 3 + years’ experience with inbound and outbound customer service call center
• 1-year training experience of customer service and handling calls
• Ability to effectively present information to employees, customers and top management
• Strong leadership and motivational skills
• Experience with developing and managing to metrics
• Computer skills: Word, PowerPoint, Excel, Access, Outlook
• Proven ability to prioritize, multi-task and adapt to a fast-paced team environment
• Excellent listening and communication skills
• Adaptable to changing business environment with high growth
• Excellent verbal, written and presentation skills

Education and Credentials

• Bachelor’s degree in business management, Public Health or equivalent experience

#INDREDHOS2

We’ll help you put your passion for patient care to work.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.