Hospice Office Manager

Solace Hospice & Pallative Care Inc; Saint Charles (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Retirement Plan

Health insurance

Paid time off

Dental insurance

Vision insurance

Job summary

Solace Hospice & Palliative Care Inc is seeking a compassionate and organized Hospice Office Manager to join our Saint Charles, IL team. This leadership role oversees administrative operations, coordinates scheduling and HR tasks, and ensures accurate patient records and regulatory compliance to support high-quality end-of-life care.

You will act as a primary contact for patients and families, referral sources, and care teams while coordinating billing and credentialing processes in a fast-paced

Qualifications

• 2+ years of office management in hospice or healthcare settings.
• Familiarity with hospice regulations and Medicare/Medicaid billing.
• Strong organization and multitasking in a fast-paced clinical environment.
• Excellent interpersonal skills and empathy for patients and families.

Responsibilities

• Oversee day-to-day administrative operations of the hospice office to ensure smooth workflow.
• Manage scheduling, staffing coordination, and clinical staff support across patient care teams.
• Maintain accurate patient records, documentation, and compliance with hospice regulatory requirements.
• Serve as a point of contact for patients, families, referral sources, and interdisciplinary team members.
• Coordinate billing, accounts payable/receivable, and insurance verification processes.
• Onboard new employees and support HR functions including credentialing and personnel file management.
• Ensure compliance with Medicare, Medicaid, and state hospice regulations and accreditation standards.

Skills

Office management

Billing (Medicare/Medicaid)

EMR systems

Microsoft Office

Communication skills

Confidentiality

Education

Healthcare Administration

Tools

EMR systems

Microsoft Office Suite

Job description

Benefits:

• Retirement Plan
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance

About the Role:

Solace Hospice & Palliative Care Inc is looking for a compassionate and organized Hospice Office Manager to join our dedicated team in Saint Charles, IL. This is a meaningful opportunity to play a vital behind-the-scenes role in ensuring our patients and families receive the highest quality end-of-life care. If you thrive in a purpose-driven environment and have a passion for both people and operations, we want to hear from you.

Responsibilities:

• Oversee day-to-day administrative operations of the hospice office to ensure smooth and efficient workflow
• Manage scheduling, staffing coordination, and clinical staff support across patient care teams
• Maintain accurate patient records, documentation, and compliance with hospice regulatory requirements
• Serve as a point of contact for patients, families, referral sources, and interdisciplinary team members
• Coordinate billing, accounts payable/receivable, and insurance verification processes
• Onboard new employees and support HR functions including credentialing and personnel file management
• Ensure compliance with Medicare, Medicaid, and state hospice regulations and accreditation standards

Requirements:

• 2+ years of office management experience, preferably in hospice, home health, or healthcare settings
• Familiarity with hospice regulations, Medicare/Medicaid billing, and EMR systems
• Strong organizational and multitasking skills in a fast-paced clinical environment
• Excellent interpersonal and communication skills with empathy for patients and families
• Proficiency in Microsoft Office Suite and healthcare management software
• Associate's or Bachelor's degree in Healthcare Administration, Business, or related field preferred
• Ability to maintain confidentiality and handle sensitive information with professionalism

About Us:

Solace Hospice & Palliative Care Inc is a trusted provider of compassionate end-of-life care serving patients and families in the Saint Charles, IL area. We are committed to delivering dignified, patient-centered care that brings comfort and peace during life's most challenging moments. Our team is united by a shared mission, and we foster a supportive, collaborative workplace where every role — clinical and administrative — truly matters.