Hospice Liaison (Patient Advocate)

Ovation Hospice; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Bonus Plan

Mileage Stipend

Cell Phone Reimbursement

Comprehensive Medical, Dental, and Vision Benefits

401(k) Retirement Plan

Paid Time Off

Job summary

Ovation Hospice in Arizona seeks a Patient Advocate to cultivate relationships within the community and educate families on hospice care. This field-based role focuses on building trust with healthcare partners and coordinating patient admissions.

The ideal candidate has healthcare or hospice experience, strong relational skills, and is self-directed. Compensation includes a competitive salary ($70,000 - $90,000), performance-based bonuses, and comprehensive benefits.

Qualifications

• Experience in hospice, home health, healthcare sales or community liaison role preferred.
• Strong relational skills demonstrating credibility and trust.
• Ability to work independently and manage own schedule.

Responsibilities

• Build and manage a referral territory with healthcare partners.
• Educate referral sources on hospice capabilities and patient criteria.
• Drive admissions growth by generating and converting referrals.
• Log visits and track activities accurately in CRM.

Skills

Relationship Building

Self-directed Planning

Resilience

Motivated to Win

Alignment with Hospice Mission

Education

Relevant experience in hospice or healthcare

Job description

Patient Advocate (Hospice Liaison) – Ovation Hospice | Utah

At Ovation Hospice, we believe every patient and family deserves exceptional end‑of‑life care — and that the person who connects them to that care carries one of the most meaningful roles in our organization.

We are looking for Patient Advocates who are driven, self‑directed, and genuinely moved by this work. This is a field‑based relationship role: you will be out in the community every day, building trust with physicians, hospital discharge teams, skilled nursing facilities, and case managers — and serving as the bridge between families navigating an incredibly difficult time and the care they deserve.

This is not a transactional sales position. It requires someone who can hold both the relational and the professional simultaneously — who understands how to build a referral territory from the ground up, stay accountable to their own numbers, and show up with warmth and credibility in environments where the stakes are high.

What You Will Do

• Build and manage a referral territory — cultivating relationships with physicians, hospital case managers, SNF social workers, and other healthcare partners
• Educate referral sources on Ovation's clinical capabilities, patient criteria, and the value of timely hospice referrals
• Meet with families to explain hospice benefits and help them understand their options during an emotionally complex time
• Drive admissions growth by consistently generating qualified referrals and converting them to patients in care
• Maintain accurate activity tracking in CRM — logging visits, contacts, and pipeline with discipline
• Collaborate closely with your Administrator, clinical team, and intake coordinators to ensure seamless hand‑offs and patient experience
• Represent Ovation in the community with professionalism, humility, and genuine care for the people you serve

What We Are Looking For

The right candidate will recognize themselves in most of the following:

• You build trust quickly — in a hospital hallway, a SNF conference room, or a family's living room, you know how to show up and earn credibility fast
• You are self‑directed — you plan your own week, work your own territory, and do not need someone to tell you where to be or when to follow up
• You are resilient — a cold week or a lost referral does not derail you; you reset and keep going
• You are motivated to win — you track your own numbers, you know where you stand, and you care about hitting your goals
• You are aligned with the mission — you understand that hospice care is a gift, and you feel the weight and the honor of being the person who helps families access it

Prior experience in hospice, home health, healthcare sales, case management, or a community liaison role is strongly preferred. We will also consider candidates from outside healthcare who demonstrate exceptional relational drive and a genuine connection to this work.

Compensation and Benefits

• Competitive Base Salary: $70,000 - $90,000
• Competitive Bonus Plan: Performance-based
• Mileage Stipend and Cell Phone Reimbursement
• Comprehensive Benefits: Medical, dental, vision, PTO, 401(k) retirement plan