Hospice Liaison (Patient Advocate)

Ovation Hospice; Bountiful (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Mileage Stipend

Cell Phone Reimbursement

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off (PTO)

401(k) Retirement Plan

Job summary

Ovation Hospice in Bountiful, Utah, seeks a Patient Advocate to connect patients and families with exceptional end-of-life care. This field-based role requires relationship-building with healthcare providers and families alike, ensuring a compassionate bridge during difficult times.

The ideal candidate is self-directed, resilient, and deeply aligned with our mission of providing exceptional hospice care. Compensation includes a competitive salary between $70,000 and $90,000, along with comprehensive benefits and a performance-based bonus plan.

Qualifications

• Prior experience in hospice, home health, healthcare sales, case management, or community liaison role preferred.
• Exceptional relational drive and genuine connection to the work.

Responsibilities

• Build and manage a referral territory with healthcare partners.
• Educate referral sources about clinical capabilities and patient criteria.
• Meet with families to explain hospice benefits.
• Drive admissions growth through qualified referrals.
• Maintain accurate activity tracking in CRM.
• Collaborate closely with clinical team for seamless hand-offs.
• Represent Ovation in the community with care.

Skills

Building trust quickly

Self-directed planning

Resilience

Motivated to win

Alignment with mission

Job description

Patient Advocate (Hospice Liaison) – Ovation Hospice | Utah

At Ovation Hospice, we believe every patient and family deserves exceptional end‑of‑life care — and that the person who connects them to that care carries one of the most meaningful roles in our organization.

We are looking for Patient Advocates who are driven, self‑directed, and genuinely moved by this work. This is a field‑based relationship role: you will be out in the community every day, building trust with physicians, hospital discharge teams, skilled nursing facilities, and case managers — and serving as the bridge between families navigating an incredibly difficult time and the care they deserve.

This is not a transactional sales position. It requires someone who can hold both the relational and the professional simultaneously — who understands how to build a referral territory from the ground up, stay accountable to their own numbers, and show up with warmth and credibility in environments where the stakes are high.

Cohort hiring note: We are currently hiring this role as a cohort across all three markets simultaneously. Selected candidates will share the same start date, onboarding experience, and compensation structure. We are building this team the right way — together.

What you will do

• Build and manage a referral territory — cultivating relationships with physicians, hospital case managers, SNF social workers, and other healthcare partners
• Educate referral sources on Ovation's clinical capabilities, patient criteria, and the value of timely hospice referrals
• Meet with families to explain hospice benefits and help them understand their options during an emotionally complex time
• Drive admissions growth by consistently generating qualified referrals and converting them to patients in care
• Maintain accurate activity tracking in CRM — logging visits, contacts, and pipeline with discipline
• Collaborate closely with your Administrator, clinical team, and intake coordinators to ensure seamless hand‑offs and patient experience
• Represent Ovation in the community with professionalism, humility, and genuine care for the people you serve

What we are looking for

• You build trust quickly — in a hospital hallway, a SNF conference room, or a family's living room, you know how to show up and earn credibility fast
• You are self‑directed — you plan your own week, work your own territory, and do not need someone to tell you where to be or when to follow up
• You are resilient — a cold week or a lost referral does not derail you; you reset and keep going
• You are motivated to win — you track your own numbers, you know where you stand, and you care about hitting your goals
• You are aligned with the mission — you understand that hospice care is a gift, and you feel the weight and the honor of being the person who helps families access it

Prior experience in hospice, home health, healthcare sales, case management, or a community liaison role is strongly preferred. We will also consider candidates from outside healthcare who demonstrate exceptional relational drive and a genuine connection to this work.

Compensation and Benefits

• Competitive Base Salary: $70,000 - $90,000
• Competitive Bonus Plan: Performance‑based
• Mileage Stipend and Cell Phone Reimbursement
• Comprehensive Benefits: Medical, dental, vision, PTO, 401(k) retirement plan

Our hiring process

• Written application question
• Phone screen with a market leader
• Structured in‑person interview
• Short behavioral assessment
• Field ride with an Ovation leader (2–3 hours)
• Final hiring decision

About Ovation Hospice

Ovation Hospice is a multi‑market hospice provider operating in Phoenix, Denver, and Salt Lake City. We are building something intentional — a company where clinical excellence, operational discipline, and genuine culture are not in tension with each other. We believe great care starts with the right people, supported by strong systems and real leadership.

We are growing — and we are hiring people who want to grow with us.

Ready to apply?

Complete the application and the pre‑screen survey that will be sent to you. This is important as we usually only review applicants who complete the survey. Instead of a cover letter, please submit a brief response to the following question: "Describe a time you had to build a relationship from scratch in a difficult environment. What did you do?"