Hospice Community Liaison

Three Oaks Hospice; Independence (MO); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Three Oaks Hospice in Missouri is seeking a Community Liaison to promote our hospice programs across hospitals, physicians, and community partners. You will build relationships with referral sources and patients, applying compassionate care and clear communication.

This field-based role requires travel up to 80% of the time within the assigned territory; you will develop and implement marketing plans, coordinate with care teams, and support admissions through proactive outreach and follow-up.

Qualifications

• Bachelor’s degree preferred; experience may substitute.
• Minimum 1 year of sales/marketing experience in healthcare.
• 1–2 years hospice marketing experience strongly preferred.
• Field-based role requiring 80% travel within the territory.
• Ability to market collaboratively with customers, referral sources, and the community.
• Valid driver’s license and an insured vehicle for regular out-of-office activity.
• Compliant with professional standards and practices.

Responsibilities

• Generates referrals through new and existing sources.
• Provides regular communication with referral sources to ensure service delivery.
• Identifies opportunities for additional or improved services.
• Maintains relations to improve understanding of hospice programs.
• Develops and implements marketing plans to meet budget projections.
• Participates in meetings and team activities as needed.

Skills

Sales/marketing in healthcare

Communication skills

Self-directed

Organizational skills

Interpersonal skills

Education

Bachelor’s degree

Tools

Computer literacy

Job description

Come join our team at Three Oaks Hospice and our sister companies—Agape Hospice Care, Sage Hospice, Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care. Together, we share a unified mission to deliver best-in-class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate-friendly hiring experience.

Why Work For Us

We are committed to being an employer of choice, offering a supportive culture centered on patient care, clinical excellence, and employee success. If you’re looking for purpose, stability, and growth—this is the place to be. Join our team!

We are looking for a passionate Community Liaison to join our leading team of hospice care professionals and make a difference, by listening, caring, and serving.

POSITION SUMMARY:

The Community Liaison is responsible for promoting hospice program and services in accordance with established policies and procedures. Establishes and maintains relationships with physicians, medical professionals, hospitals, nursing facilities, discharge planners, and other programs that refer or potentially refer to hospice. Identifies admissions in the community within assigned territory or accounts to enroll in hospice in a timely manner.

Eseential Duties

• Generates patient referrals through new and existing referral sources.
• Provides regular and effective communication with referrals sources to ensure highest delivery of hospice service.
• Identifies opportunities for additional or improved services to address customer needs.
• Establishes and maintain ongoing relations to increase public community understanding of hospice program and improve relations with current and potential referral sources.
• Continuously conduct market assessments and develop/implement comprehensive marketing plans designed to meet budgetary projections.
• Builds and monitors community perceptions of the company’s quality and services.
• Participates in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.
• Participates in evening/weekend call for admissions as required and in a competent and responsive manner.
• Maintains a high level of confidentiality at all times due to the access to sensitive information.
• Maintains regular, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid and HIPAA regulations and requirements.
• Always abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned

Qualifications

• Bachelor’s degree in related field preferred. Additional experience may be substituted for educational requirement.
• Minimum one (1) years of sales/marketing experience in healthcare.
• One (1) to two (2) years’ experience in hospice/palliative marketing strongly preferred.
• Position is field based and requires 80% travel within assigned geographic area.
• Ability to market collaboratively and productively with customers, referral sources, and the community.
• Excellent written and verbal skills, computer literate.
• Strong organizational, people and problem-solving skills.
• Self-directed, with the ability to work with little supervision.
• Compliant with accepted professional standards and practices.
• Ability to perform in an interdisciplinary setting.
• Valid driver’s license and an automobile that is insured in accordance with state law and in good working order for regular out of office appointment activity.

This is not a comprehensive list of all job responsibilities; a full job description will be provided