Hospice & Home Care Liaison

Dover Health; Glen Carbon (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package including medical insurance

Extensive training and career development opportunities

Wages on-demand access

Job summary

Dover Health, located in Glen Carbon, Illinois, is seeking a Hospice & Home Care Sales Liaison. In this role, you will analyze target markets, visit healthcare facilities for referrals, and develop marketing plans to enhance patient care.

The ideal candidate will have experience in hospice sales or marketing and strong communication skills, as well as a licensed driver's license with reliable transportation. Dover Health offers a competitive benefits package, including medical insurance and career development opportunities.

Qualifications

• At least one year of experience in home health or hospice sales/marketing.
• Clinical license and experience preferred.
• Licensed driver with an insured automobile in good working order.

Responsibilities

• Analyze potential for success and determine target markets.
• Visit healthcare facilities to present agency credentials.
• Develop and implement marketing plans.
• Provide initial informational meetings with patients and families.

Skills

Strong verbal and written communication skills

Ability to meet physical demands of the job

Self-motivated with accountability

Team collaboration

Job description

About Dover

Dover Health is a part of The Dover Companies, a vertically integrated healthcare organization established in 2007. The company also includes Cedarhurst Senior Living, Dover Development, Brahms Construction, and Dover Capital. Focused on providing comprehensive healthcare services to seniors, Dover Health aims to bridge the gap between traditional medical care and evolving needs of aging populations through services such as home health, hospice care, private duty services, and primary care. Dover Health is committed to creating an environment where each person feels loved, valued, supported, and able to live life to the fullest, and to enhancing the quality of life for seniors by delivering patient-centered care that allows them to remain in their own homes with dignity and comfort.

Role Overview

As a Hospice & Home Care Sales Liaison, you will impact the lives of our patients by:

• Analyzing the potential of the company’s success to determine target markets.
• Visiting doctor offices, hospitals, assisted‑living facilities, skilled‑nursing facilities, and other potential referral sources to present agency credentials and obtain patient referrals.
• Analyzing the company’s organization to determine its strengths and weaknesses.
• Analyzing past and current marketing data.
• Analyzing patient‑company relationships.
• Developing a marketing plan, identifying priorities, and setting a reasonable timeline.
• Implementing the marketing plan while staying within the established timeline.
• Reviewing and evaluating the analysis and plan on an established basis.
• Providing coordination of referral through all Dover Health services.
• Attending IDG meetings, as appropriate.
• Serving as a first contact from clinical referral sources.
• Providing initial informational meetings with patients and/or families.
• Assisting office staff with obtaining signatures and updates.
• Providing community outreach and education.
• Participating in discharge planning, as needed.
• Assessing patient and family members’ ability to cope with the patient’s dying.
• Acting as a consultant to health team members, helping them understand the social, emotional, and environmental factors related to the patient’s health problems.
• Helping patients and families utilize resources within the community.

Requirements

• At least one year of experience in home health or hospice sales/marketing.
• Clinical license and experience preferred.
• Licensed driver with an insured automobile in good working order and a clear driving record. A current and valid driver’s license, reliable transportation, and current liability auto insurance are required.
• Willingness to travel locally and occasionally overnight.
• Strong verbal and written communication skills.
• Ability to meet all physical demands of the job, including seeing, speaking, touching, walking, standing, bending, reaching overhead, crouching, kneling, or crawling, and the ability to regularly lift/move up to 50 lbs independently and up to 200 lbs with assistance.
• Ability to work well with others, take direction from management, and take initiative—willing to go above and beyond to ensure patients’ needs are met and they are comfortable in their living environment.
• Self‑motivated to accomplish identified goals with a strong sense of accountability for results.

Benefits and Company Culture

• Core values: Passionate, Trustworthy, Empathetic, Positive, Respectful, and Approachable.
• Extensive training and personal and career development opportunities.
• Opportunities for internal promotion.
• Competitive benefits package including medical insurance, life insurance, long‑term disability coverage, and a 401(k) plan with company match (after one month of service).
• Wages on-demand, allowing access to earned wages before payday.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the employer.

Dover Health considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.