Hospice Clinical Team Support

CHESAPEAKE HEALTH PARTNERS INC; Largo (MD); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Educational assistance

Health, dental, and vision coverage

Job summary

CHESAPEAKE HEALTH PARTNERS INC. is seeking a Clinical Team Administrative Support in Largo, MD to provide administrative and logistical support to Clinical Managers and teams, ensuring seamless patient care delivery.

The CTS will manage CNA schedules, handle front-line phone support, and assist with reporting and coordination tasks. The role requires strong communication, multi-tasking, and attention to detail, with a Monday–Friday schedule and a competitive hourly salary aligned with experience

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in a customer service-related position; nonprofit health care setting preferred.
• Full understanding of CNA roles in hospice environment.

Responsibilities

• Assist Clinical Manager with reports and filing.
• Fax IDT care coordination notes to attending providers.
• Print medication lists and IDG notes for RN.
• Schedule and manage monthly Face-to-Face visits for providers.
• Coordinate CNA schedules to ensure safe, efficient patient care.

Skills

Customer service

Microsoft Word

Outlook

Excel

Scheduling software

Communication

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Job Details: Job Location: Largo - Largo, MD, Salary Range: $19.48 - $24.50Hourly, Want to join our Team - We are looking for a Clinical Team Support to provide administrative and logistical support to the Clinical Managers and their clinical teams and assist in coordinating the seamless delivery of patient care.The CTS is responsible for the day-to-day management of the Certified Nursing Assistant (CNA) schedule and provides front-line phone support for all calls coming into Hospice of the Chesapeake.

Office Location: Largo, Maryland

Status: Full-Time, Monday - Friday 7am - 3:30pm.

Salary: Competitive, commensurate with experience, education and credentialing

Clinical Team Administrative Support

• Assists the Clinical Manager with compiling and/or producing reports in an accurate, efficient, effective, and timely manner, and maintains computerized and hard copy files for the Clinical Manager as requested.
• Faxes IDT care coordination notes to the attending provider and/or facility.
• Prints medication lists and IDG notes for the RN to pick up.
• Schedules and manages monthly Face-to-Face visits for providers.
• Manages DME pick-up.

CNA Scheduling & Productivity

• Coordinates CNA schedules to provide safe, therapeutic, and efficient patient care to HOC clients based on location and appropriate skill set.
• Ensures weekly verification of visits in the EMR.

Front Desk & Phone Support

• Provides front-line phone support for all calls coming into HOC: makes, receives, and relays calls and messages efficiently and assures appropriate follow-up.
• Prioritizes and responds to incoming calls as needed, triaging based on urgency and necessity.
• Frequently checks voicemail and email and keeps department staff apprised of urgent requests and situations.
• Manages front desk reception.

Professional Practice

• Conveys positive and effective communication and customer service with internal and external clients.
• Demonstrates the ability to handle multiple priorities effectively and efficiently.
• Completes all job functions per department and organization policies and procedures.
• Attends mandatory in-services and/or meetings, or makes arrangements with the appropriate supervisor for satisfactory compliance.
• Performs other duties as required.

Skills & Qualifications

Education & Experience

• High school diploma or equivalent required.
• Minimum of two years of experience in a customer service-related position; experience in a non-profit health care setting preferred.
• Full understanding of the role and responsibilities of a certified nursing assistant in the hospice environment.

Technical Skills

• Proficient in basic computer skills, including but not limited to Microsoft Word, Outlook, Excel, and scheduling software.
• Strong data entry skills with attention to detail, deadlines, and accuracy.
• Effective oral, written, and interpersonal communication skills.
• Ability to handle multiple assignments and projects simultaneously with attention to detail, efficiency, accuracy, and deadlines.

Requirements

• Valid driver's license with a good driving record.
• Compliance with the health screening and vaccination requirements of the organization and position, including annual influenza vaccination.

What We Offer

• A rewarding and fulfilling career with a company that values your contributions
• Competitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC. Access to our Emergency Sick Bank to provide a safety net gift of up to 80 hours of sick time for medical emergencies if you run out of paid time off.
• Educational assistance to pursue professional development, additional certifications and degree programs
• Comprehensive health, dental, and vision coverage, company-paid Short Term Disability and Life Insurance, and available accident and critical illness coverage.