Care Access Coordinator

Hospice of the Chesapeake Inc.; Pasadena (MD); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Paid time off: 18 vacation days, 10 S,

8 paid holidays in first year

Educational assistance

Health, dental, and vision coverage

Short Term Disability and Life Ins.

Emergency Sick Bank

Job summary

Hospice of the Chesapeake Inc. is seeking a Care Access Coordinator in Pasadena, MD to bridge access to care by coordinating referrals, admissions, and liaison visits. The role oversees DME orders and ensures timely communication with physicians and facilities.

The position requires a high school diploma (associate degree preferred) and strong customer service skills, with experience in hospice or home health care being a plus. Monday–Friday, with competitive pay and benefits.

Qualifications

• High school diploma or equivalent required; an associate degree in a related field preferred.
• At least 1 year of experience in hospice, home healthcare, or a customer service role is preferred.
• Demonstrate exceptional customer service and understanding of hospice philosophy.
• Ability to work independently and in a team with strong multitasking and deadlines.
• Effective communication with medical professionals across disciplines and strong computer skills.

Responsibilities

• Respond to referral calls and complete associated paperwork and records.
• Explain hospice services to callers and visitors as needed.
• Order DME, track and document appropriately.
• Coordinate with DME company, attending physician, and care facilities to track admissions.
• For Medicare patients, verify eligibility dates and prior hospice benefits.
• Enter referral information in electronic medical record software.
• Collaborate with finance to ensure proper billing of services.
• Schedule admissions visits.

Skills

Customer service

Multitasking

Communication

Teamwork

Attention to detail

Problem solving

Education

High school diploma

Associate degree preferred

Tools

Microsoft Word

Outlook

Excel

EMR software

Job description

# Care Access CoordinatorHot JobPasadena - Pasadena, MD 21122## OverviewSalary Range$19.75 - $26.00 HourlyPosition TypeFull Time## DescriptionThe Care Access Coordinator will bridge access to care for patients by combining the roles of Hospice Intake and Supportive Care Coordinators. The coordinator will manage referrals, schedule admissions, and coordinate liaison visits, prioritizing exceptional service to referral sources. Additionally, the Coordinator will oversee Durable Medical Equipment (DME) orders and tracking to meet patient needs. For Supportive Care, the Coordinator will manage medical staff schedules, process referrals promptly, and ensure adequate support for patient visits, including coordinating Home Health Services, X-rays, and patient assessments. Your friendly, courteous demeanor is crucial in interactions with patients, families, and referral sources. Accuracy and timeliness in information provision and task completion are paramount.Office Location: Pasadena, MDStatus: Full-time, Monday - Friday 9:00am - 5:30pm.Salary: Competitive, commensurate with experience, education and credentialing**Main Responsibilities:*** Respond to referral calls, providing appropriate information and completing associated paperwork and records.* Explains hospice services to callers and visitors, as needed.* Orders DME, tracks and documents appropriately.* Communicates, as needed, with DME company, attending physician, and/or care facilities personnel to track admission order, certification, or certification of terminal illness.* For Medicare patients, run financial verification of eligibility dates and previous hospice benefits.* Enters referral information in electronic medical record software.* Works with finance department to facilitate proper billing of hospice services.* Schedules admissions visits.## QualificationsYour Qualifications:* High school diploma or equivalent is required; an associate degree in a related field is preferred, although candidates with commensurate experience will be considered.* A minimum of one year of experience in hospice, home healthcare, or a customer service-related position is preferred.* Demonstrate exceptional customer service.* Exhibited understanding of and acceptance of the hospice philosophy.* Demonstrated ability to work effectively both independently and as part of a team.* Proficiency in multitasking in a busy environment, managing multiple assignments, and meeting deadlines with attention to detail, efficiency, and accuracy.* Ability to communicate effectively with medical professionals across various disciplines.* Basic computer skills are required, including proficiency in Microsoft Word and Outlook.* Demonstrated ability to efficiently multitask in a busy and stressful environment with a focus on detail and accuracy.* Strong customer service skills are essential.* Proficient in computer applications such as Microsoft Word, Electronic Medical Records programs, Outlook, Excel, and scheduling software.* Possesses effective problem-solving skills with the ability to prioritize and implement solutions.* Demonstrated commitment to providing quality, timely, and cost-effective patient care.**What We Offer:*** A rewarding and fulfilling career with a company that values your contributions* Competitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC. Access to our Emergency Sick Bank to provide a safety net gift of up to 80 hours of sick time for medical emergencies if you run out of paid time off.* Educational assistance to pursue professional development, additional certifications and degree programs.* Comprehensive health, dental, and vision coverage, company-paid Short Term Disability and Life Insurance, and available accident and critical illness coverage.