Care Access Coordinator

CHESAPEAKE HEALTH PARTNERS INC; Glen Burnie (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

PTO: 18 vacation days, 10 sick days, 8

Educational assistance

Health, dental, vision coverage

Job summary

CHESAPEAKE HEALTH PARTNERS INC is seeking a Care Access Coordinator to bridge access to hospice care by handling referrals, scheduling admissions, coordinating DME orders, and supporting patient visits. The role emphasizes exceptional service to referral sources, patients, and families, with a focus on timely information and accurate processing.

The candidate should have strong customer service, multitasking, and communication skills, with experience in hospice/home health or related fields.

Qualifications

• High school diploma or equivalent required; an associate degree in a related field preferred.
• Candidates with commensurate hospice/home care or customer service experience will be considered.

Responsibilities

• Respond to referrals and complete related paperwork and records.
• Explain hospice services to callers and visitors when needed.
• Order and track DME, document appropriately.
• Coordinate communication with DME company, attending physicians, and care facilities.
• Verify Medicare eligibility dates and hospice benefits for patients.
• Enter referral information into electronic medical records system.
• Assist finance with billing hospice services.
• Schedule admissions visits.

Skills

Customer service

Multitasking

Effective communication with medicals

Scheduling

Microsoft Word

Outlook

Electronic Medical Records

Teamwork

Education

Associate degree in related field

High school diploma or equivalent

Tools

EMR software

Scheduling software

Excel

Job description

The Care Access Coordinator will bridge access to care for patients by combining the roles of Hospice Intake and Supportive Care Coordinators. The coordinator will manage referrals, schedule admissions, and coordinate liaison visits, prioritizing exceptional service to referral sources. Additionally, the Coordinator will oversee Durable Medical Equipment (DME) orders and tracking to meet patient needs. For Supportive Care, the Coordinator will manage medical staff schedules, process referrals promptly, and ensure adequate support for patient visits, including coordinating Home Health Services, X-rays, and patient assessments. Your friendly, courteous demeanor is crucial in interactions with patients, families, and referral sources. Accuracy and timeliness in information provision and task completion are paramount.Office Location: Pasadena, MDStatus: Full-time, Monday - Friday 9:00am - 5:30pm.Salary: Competitive, commensurate with experience, education and credentialingMain Responsibilities:Respond to referral calls, providing appropriate information and completing associated paperwork and records.Explains hospice services to callers and visitors, as needed.Orders DME, tracks and documents appropriately.Communicates, as needed, with DME company, attending physician, and/or care facilities personnel to track admission order, certification, or certification of terminal illness.For Medicare patients, run financial verification of eligibility dates and previous hospice benefits.Enters referral information in electronic medical record software.Works with finance department to facilitate proper billing of hospice services.Schedules admissions visits.Your Qualifications:High school diploma or equivalent is required; an associate degree in a related field is preferred, although candidates with commensurate experience will be considered.A minimum of one year of experience in hospice, home healthcare, or a customer service-related position is preferred.Demonstrate exceptional customer service.Exhibited understanding of and acceptance of the hospice philosophy.Demonstrated ability to work effectively both independently and as part of a team.Proficiency in multitasking in a busy environment, managing multiple assignments, and meeting deadlines with attention to detail, efficiency, and accuracy.Ability to communicate effectively with medical professionals across various disciplines.Basic computer skills are required, including proficiency in Microsoft Word and Outlook.Demonstrated ability to efficiently multitask in a busy and stressful environment with a focus on detail and accuracy.Strong customer service skills are essential.Proficient in computer applications such as Microsoft Word, Electronic Medical Records programs, Outlook, Excel, and scheduling software.Possesses effective problem-solving skills with the ability to prioritize and implement solutions.Demonstrated commitment to providing quality, timely, and cost-effective patient care.What We Offer:A rewarding and fulfilling career with a company that values your contributionsCompetitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC. Access to our Emergency Sick Bank to provide a safety net gift of up to 80 hours of sick time for medical emergencies if you run out of paid time off.Educational assistance to pursue professional development, additional certifications and degree programs.Comprehensive health, dental, and vision coverage, company-paid Short Term Disability and Life Insurance, and available accident and critical illness coverage.#IND