Hospice Clinical Operations Manager

Alternate Solutions Health Network; Bloomington (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

Redcrest Hospice in Bloomington, IN is seeking a Manager, Clinical Hospice to oversee staff and patient care services. You will monitor compliance, quality, and safe delivery of hospice services, following nursing scope of practice for licensed personnel and providing backup to the Director of Nursing as needed.

You will lead field operations, coach staff, manage on-call rotations, schedule staffing, and coordinate with the Medical Director to ensure high-quality care and regulatory compliance.

Qualifications

• Three years of experience as an RN in hospice.
• Strong critical thinking and problem-solving in clinical needs.
• Excellent communication and customer-focused skills.
• Ability to remain calm, patient, and accommodating.
• Compassionate, caring approach when working with patients.
• Ability to resolve conflicts using conflict management skills.
• Knowledge of nursing best practices and sound nursing judgments.
• Detail-oriented and observant.
• Ability to prioritize and act timely.
• Ability to triage clinical needs to meet team goals.
• Resourceful, using available resources to complete work efficiently.
• Ability to follow directions and work as a team.
• Valid driver’s license and auto insurance.

Responsibilities

• Oversee quality and safe delivery of hospice services.
• Provide coaching and support related to hospice care.
• Collaborate with Medical Director to guide care and ensure compliance.
• Meet/exceed quality indicators for staff qualifications and hospice services.
• Manage intake collaboration and staffing balance.
• Ensure Start of Care compliance and focus on outcome monitors.
• Implement field quality improvement programs.
• Participate in on-call rotation and manage on-call calendar.
• Handle staffing needs including PTO, call-offs, and productivity reviews.
• Complete field visits and manage cost efficiency.
• Work with billing on authorization requests and exceptions.
• Maintain relationships with referral sources.
• Oversee monthly IDG meetings and review clinical documentation for compliance.
• Process complaints and report staffing issues.
• Maintain RN license and participate in in-service program development.
• Demonstrate core values and professional appearance.
• Implement agency policies and procedures.
• May serve as backup Director of Nursing/Executive Director.
• Perform other duties as assigned.

Skills

Hospice nursing

Leadership

Critical thinking

Communication

Problem solving

Team management

Conflict management

Detail-oriented

Patient-focused care

Time management

Education

RN license (state of employment)

Job description

Redcrest Hospice in Bloomington, IN is seeking a Manager, Clinical Hospice to oversee staff and patient care services. You will monitor compliance, quality, and safe delivery of hospice services, following nursing scope of practice for licensed personnel and providing backup to the Director of Nursing as needed.

You will lead field operations, coach staff, manage on-call rotations, schedule staffing, and coordinate with the Medical Director to ensure high-quality care and regulatory compliance.