Hospice Clinical Manager - RN Leadership & Quality

Redcrest Hospice LLC; Bloomington (IN); On-site; USD 95,000 - 125,000; Full time

Job summary

Redcrest Hospice LLC in Bloomington, IN is seeking a Clinical Hospice Manager to oversee patient care services and a team of field staff. You will ensure quality delivery, compliance with nursing scope of practice, and effective collaboration with the Medical Director and billing for authorizations.

The role emphasizes coaching, staffing, Start of Care compliance and on-call leadership. The ideal candidate holds an RN license, has hospice experience, and demonstrates compassion, strong

Qualifications

• Three years of RN hospice experience.
• Strong critical thinking to solve clinical needs.
• Excellent communication skills and customer focus.
• Able to stay calm, patient and accommodating.
• Compassionate and caring while working with patients.
• Ability to resolve conflicts using conflict management skills.
• Knowledgeable on nursing best practices and able to make appropriate nursing judgments.
• Detail-oriented and observant.

Responsibilities

• Oversee quality and safe delivery of hospice services for patients during their length of stay.
• Provide coaching and support related to hospice care.
• Collaborate with Medical Director to guide care and ensure compliance.
• Meet/exceed quality indicators for staff qualifications and hospice services.
• Manage intake collaboration, directing daily and balancing referrals with staffing.
• Ensure Start of Care compliance and focus on assigned Outcomes.
• Monitor and implement field quality improvement programs.
• Participate in on-call rotation and manage on-call calendar for staff.
• Handle staffing needs including PTO, call-offs, and productivity reviews.
• Complete field visits and manage cost efficiency (supplies, overtime, visits per episode).
• Work with billing on authorization requests and exceptions.
• Maintain positive relationships with referral sources (physicians, hospitals, facilities, families).
• Oversee monthly IDG meetings and review clinical documentation for compliance.
• Process complaints and report staffing issues to leadership.
• Maintain active RN license and participate in in-service program development.

Skills

RN hospice experience

Critical thinking

Communication skills

Leadership

Conflict management

Detail-oriented

Time management

Valid driver’s license

Education

Current RN license

Job description

Redcrest Hospice LLC in Bloomington, IN is seeking a Clinical Hospice Manager to oversee patient care services and a team of field staff. You will ensure quality delivery, compliance with nursing scope of practice, and effective collaboration with the Medical Director and billing for authorizations.

The role emphasizes coaching, staffing, Start of Care compliance and on-call leadership. The ideal candidate holds an RN license, has hospice experience, and demonstrates compassion, strong