Hospice Clinical Operations Director

BrightSpring Health Services; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Accounts

Tuition discounts

401(k) with company match

Generous PTO

Mileage reimbursement

Wellness programs

Job summary

Haven Hospice in Jacksonville, FL seeks a Director of Clinical Operations to lead patient care across the hospice team and supervise nursing supervisors, while managing budgets and staffing to ensure high-quality, compliant care.

The role requires FL RN licensure, BSN, and 3+ years of hospice management experience, with strong leadership and communication skills to drive clinical excellence and cross-department collaboration.

Qualifications

• Bachelor’s degree in nursing from an accredited program by the National League for Nursing. Master’s degree in hospice preferred.
• Three years of management experience in a hospice or related health care organization
• Registered nurse in the State with current licensure to practice professional nursing in the State.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or Organization requirements and is in good working order.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market and deal tactfully with customers and the community.
• Has excellent observation, verbal and written communication skills.
• Knowledge of business management, governmental regulations and CHAP standards.

Responsibilities

• Oversees all patient care services provided by the hospice team.
• Supports and advises nursing supervisors to help improve patient care.
• Assists with patient care planning and evaluation as needed.
• Helps prepare and manage the hospice’s budget.
• Monitors patient volume to adjust staffing and resources accordingly.
• Evaluates the performance of nursing supervisors and helps them evaluate their teams.
• Hires, evaluates, and, when necessary, terminates staff.
• Conducts regular performance reviews for clinical staff.
• Ensures patient records are accurate and meet legal requirements.
• Manages supplies and equipment needed for patient care.
• Develops and oversees training programs for new staff.
• Plans ongoing education and training.
• Monitors and improves the quality and safety of hospice services.
• Helps set goals and create policies for the organization.
• Ensures the hospice complies with all laws and certification standards.
• Keeps up with changes in hospice care and shares updates with the team.
• Promotes hospice services within the healthcare community.
• Serves as acting Executive Director when the main director is unavailable.

Skills

Leadership

Communication

Nursing

Budgeting

Regulatory knowledge

Customer relations

Education

Bachelor of Science in Nursing

Master's in Hospice (preferred)

Job description

Haven Hospice in Jacksonville, FL seeks a Director of Clinical Operations to lead patient care across the hospice team and supervise nursing supervisors, while managing budgets and staffing to ensure high-quality, compliant care.

The role requires FL RN licensure, BSN, and 3+ years of hospice management experience, with strong leadership and communication skills to drive clinical excellence and cross-department collaboration.