Hospice Care Navigator

Otterbein; Bellefontaine (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance

Paid Time off

Life insurance

401(k) with company match

DailyPay access

Tuition assistance

EAP

Job summary

Otterbein SeniorLife seeks a Hospice Care Navigator to build and execute a comprehensive Marketing and Sales Plan. You will manage referrals from initial contact through enrollment, coordinating with doctors, nurses, social workers and hospital staff to close leads and drive proactive community engagement.

Your role involves creating and maintaining a robust leads database, educating partners about hospice eligibility, and conducting outbound outreach to generate on-campus appointments and

Qualifications

• Experience in selling or referrals within healthcare or hospice preferred.
• Strong communication and interpersonal skills.
• Ability to educate and engage diverse referral sources effectively.

Responsibilities

• Develop and manage the contact and leads database.
• Establish relationships with referral contacts (doctors, nurses, social workers, etc.).
• Make outbound calls to drive campus or on-location appointments and represent Otterbein at events.
• Develop and execute a detailed Marketing and Sales Plan to improve sales and referrals.
• Educate the public and referral sources on hospice eligibility and care.

Skills

Sales experience

Marketing

Communication

Relationship building

Healthcare knowledge

Education

B.S. degree in relevant field

Job description

Join Otterbein SeniorLife - a place that ignites your passion. You'll find days filled with opportunities and memorable experiences. Become part of a team dedicated to caring for others. Career opportunities available for RNs, LPNs, CNAs, Culinary, Maintenance, Accounting, Sales, Marketing, and more.

Where Purpose Lives

Working Together for the Residents

At Otterbein, you are not just an "employee"; you are a partner in care. We believe in working together toward a common goal. Our focus is on person-centered care that honors both residents and their choices. Join a community of talented, kind, wise, funny, spirited, generous, and endearing individuals, among many other wonderful qualities.

What Makes a Meaningful, Rewarding Career?

It's when you become a part of something bigger. You're advancing and growing. You're making a positive impact on the lives of others. It's when you discover what you were born to do. It's where you want to be. That's Otterbein.

Life at Otterbein is progressive, supportive, fun, and inspiring.

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid time off & paid holidays
• Life insurance
• 401(k)/403(b) with company match
• Employee-sponsored fund for employees in need
• Employee Assistance Program (EAP)
  *Benefits may vary based on position and location.
• Person-centered care
• Low staff-to-resident ratio
• Modern, state-of-the-art communities
• Top-quality equipment
• Safety programs in place
• Online employee platform for peer recognition and engagement
• And more!
• Company-paid CNA classes
• Training programs
• Strong "promote from within" philosophy
• Locations in Ohio, Indiana, and Michigan

Otterbein is a not-for-profit, faith-based ministry that is a national leader and innovator in retirement living communities and long-term care.Otterbein Hospice compliments already strong independent senior services, outpatient capabilities and clinical facilities at Otterbein.

The Hospice Care Navigator is responsible for developing, maintaining and executing a Marketing and Sales Plan in support of the Otterbein Universal Hospice group. This includes managing all activities associated with the sales process from the initial connection with a referral contact, and/or their families, through closing the sale and ultimately enrollment in hospice care.

Responsibilities

• Develop and manage the contact and leads database.
• Establish relationships with key referral contacts (doctors, nurses, social workers, ministers, hospital administrators, senior center liaisons, etc.).
• Make outbound calls to drive on campus or on location appointments, conduct appointments to complete the process; and represent Otterbein at various public functions.
• Develop, maintain, and execute a detailed "Marketing and Sales Plan" - inclusive of programs to improve sales, internal and external events and programs, etc. Track and report on the source of referrals and build the sales plan to reflect this distribution and add new referral sources.
• Educate the public, Otterbein partners, and potential and actual referral sources on end of life, advance directives and hospice eligibility and hospice care.

Qualifications

• B.S. in Health Care, Social Work, or Marketing or Business Management preferred, or equivalent experience.
• Valid state of Ohio RN or LPN license
• 2+ years of sales/referral marketing experience preferably in hospice, social work, or related fields.
• Must have strong interpersonal skills and possess excellent communication skills (listening, writing and speaking).
• Must be able to communicate with older persons (and associated families) who may be ill, disabled and/or emotional.
• Must be detail oriented, able to prioritize and utilize effective time management skills and be flexible to adjust to impromptu situations on a regular basis.

BENEFITS*

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid Time off that accrues immediately
• Paid Holidays
• Life insurance
• Retirements Savings with a 401(k) or 403(b) with company match
• Access up to 100% of your net earned based wages daily through DailyPay
• Employee sponsored fund for employees in need
• Employee Assistance Program (EAP)
• Tuition Assistance

*Some benefits are based on hours worked

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

In accordance with the Transparency in Coverage (TIC) regulations, partners can find health plan machine-readable files (MRF) here: