Hospice Care Navigator

Otterbein SeniorLife; Bellefontaine (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance

Paid Time off

Paid Holidays

Life insurance

Retirement Savings with 401(k)/403(b)

DailyPay access

Employee Assistance Program (EAP)

Tuition Assistance

Job summary

Otterbein SeniorLife seeks a Hospice Care Navigator to develop, manage, and execute a comprehensive Marketing and Sales Plan that supports the Otterbein Universal Hospice group. You will manage referrals from initial contact through enrollment in hospice care and represent Otterbein at public events and on-campus appointments.

You will build relationships with doctors, nurses, social workers, ministers, and administrators, educating communities about end-of-life care and hospice eligibility.

Qualifications

• Must have strong interpersonal skills and possess excellent communication skills (listening, writing and speaking).
• Must be able to communicate with older persons and families who may be ill, disabled or emotional.
• Licensure: Ohio RN or LPN licensing is required; valid Ohio driver’s license.

Responsibilities

• Develop and manage the contact and leads database.
• Establish relationships with key referral contacts (doctors, nurses, social workers, ministers, hospital administrators, senior center liaisons, etc.).
• Make outbound calls to drive on campus or on location appointments and represent Otterbein at public functions.
• Develop and execute a detailed Marketing and Sales Plan; track referrals and adjust plan for distribution and new sources.
• Educate the public, Otterbein partners, and referral sources on end-of-life, advance directives and hospice eligibility.

Skills

Interpersonal skills

Communication skills

Time management

Organizational skills

Education

Bachelor's degree in Health Care, Social Work, Marketing or Business Management

Job description

Overview

Otterbein is a not-for-profit, faith-based ministry that is a national leader and innovator in retirement living communities and long-term care. Otterbein Hospice compliments already strong independent senior services, outpatient capabilities and clinical facilities at Otterbein.

• Now Offering DailyPay**

Overview

Otterbein is a not-for-profit, faith-based ministry that is a national leader and innovator in retirement living communities and long-term care. Otterbein Hospice compliments already strong independent senior services, outpatient capabilities and clinical facilities at Otterbein. The Hospice Care Navigator is responsible for developing, maintaining and executing a Marketing and Sales Plan in support of the Otterbein Universal Hospice group. This includes managing all activities associated with the sales process from the initial connection with a referral contact, and/or their families, through closing the sale and ultimately enrollment in hospice care.

Responsibilities

• Develop and manage the contact and leads database.
• Establish relationships with key referral contacts (doctors, nurses, social workers, ministers, hospital administrators, senior center liaisons, etc.).
• Make outbound calls to drive on campus or on location appointments, conduct appointments to complete the process; and represent Otterbein at various public functions.
• Develop, maintain, and execute a detailed “Marketing and Sales Plan” – inclusive of programs to improve sales, internal and external events and programs, etc. Track and report on the source of referrals and build the sales plan to reflect this distribution and add new referral sources.
• Educate the public, Otterbein partners, and potential and actual referral sources on end of life, advance directives and hospice eligibility and hospice care.

Qualifications

• B.S. in Health Care, Social Work, or Marketing or Business Management preferred, or equivalent experience.
• Valid state of Ohio RN or LPN license
• Licensure/Certification: Ohio Driver’s license
• 2+ years of sales/referral marketing experience preferably in hospice, social work, or related fields.
• Must have strong interpersonal skills and possess excellent communication skills (listening, writing and speaking).
• Must be able to communicate with older persons (and associated families) who may be ill, disabled and/or emotional.
• Must be detail oriented, able to prioritize and utilize effective time management skills and be flexible to adjust to impromptu situations on a regular basis.

BENEFITS*

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid Time off that accrues immediately
• Paid Holidays
• Life insurance
• Retirements Savings with a 401(k) or 403(b) with company match
• Access up to 100% of your net earned based wages daily through DailyPay
• Employee sponsored fund for employees in need
• Employee Assistance Program (EAP)
• Tuition Assistance
• Some benefits are based on hours worked

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents. Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.