Hospice Care Coordinator - Scheduling & Patient Support

UnitedHealth Group; Terrytown (LA); On-site; Confidential; Full time

Job summary

UnitedHealth Group's Heart of Hospice, part of LHC Group, is hiring a Care Coordinator for Hospice to help manage order tracking, IDG preparation, and other tasks associated with patient care management.

You will monitor pending referrals daily and assign RN/APN for start of care visits, ensuring the patient visit schedule supports continuity of care and coordinating with the RN Case Manager and Social Worker while complying with hospice policies and regulatory requirements.

Qualifications

• 1+ years of scheduling experience in health care setting using an online scheduling system
• Demonstrated exceptional organizational, customer service, communication, and decision‑making skills
• Working knowledge of state and federal regulations governing the hospice Interdisciplinary Group (IDG) requirements, Aide and/or LPN/LVN supervisory visit requirements, and assessment visit requirements

Responsibilities

• Helps manage order tracking, IDG preparation, and other tasks associated with patient care management
• Monitors pending referrals daily and assigns registered nurse or advanced practice nurse for all start of care visits
• Monitors productivity and distribution of visits and communicates any needed changes with the clinical leader, as appropriate
• Ensures that the patient visit schedule supports continuity of care and excellence in patient care management by scheduling most nursing visits to the patient's designated RN Case Manager, Social Worker
• Participates in patient care team meetings to assist with facilitating timely care, via the scheduling process, to patients suffering from symptom crises, transitioning to end of life, or who are experiencing other immediate physical, psychosocial, or spiritual care needs
• Assists with coordination, scheduling, and tracking of all visits to ensure compliance with all hospice policies and state and federal regulatory requirements

Skills

Scheduling experience

Organizational skills

Customer service

Decision-making

Job description

UnitedHealth Group's Heart of Hospice, part of LHC Group, is hiring a Care Coordinator for Hospice to help manage order tracking, IDG preparation, and other tasks associated with patient care management.

You will monitor pending referrals daily and assign RN/APN for start of care visits, ensuring the patient visit schedule supports continuity of care and coordinating with the RN Case Manager and Social Worker while complying with hospice policies and regulatory requirements.