Hospice Care Coordinator & Scheduler

UnitedHealth Group; Flagstaff (AZ); Remote; Confidential; Full time

Job summary

Northern Arizona Hospice, a part of LHC Group and a member of the UnitedHealth Group family, seeks a Care Coordinator for Hospice to support patients managing care at home and to coordinate interdisciplinary team activities.

The role includes scheduling and tracking visits, allocating RN/APN for start of care, monitoring referrals, and ensuring compliance with hospice policies and state/federal requirements while delivering compassionate, coordinated care to patients and families.

Qualifications

• 1+ years of scheduling experience in home health or Hospice care using an online scheduling system.
• Demonstrated exceptional organizational, customer service, communication, and decision‑making skills.
• Working knowledge of state and federal regulations governing the hospice Interdisciplinary Group (IDG) requirements, Aide and/or LPN/LVN supervisory visit requirements, and assessment visit requirements.

Responsibilities

• Helps manage order tracking, IDG preparation, and other tasks associated with patient care management.
• Monitors pending referrals daily and assigns registered nurse or advanced practice nurse for all start of care visits.
• Monitors productivity and distribution of visits and communicates any needed changes with the clinical leader, as appropriate.
• Ensures that the patient visit schedule supports continuity of care and excellence in patient care management by scheduling most nursing visits to the patient's designated RN Case Manager, Social Worker.
• Participates in patient care team meetings to assist with facilitating timely care, via the scheduling process, to patients suffering from symptom crises, transitioning to end of life, or who are experiencing other immediate physical, psychosocial, or spiritual care needs.
• Assists with coordination, scheduling, and tracking of all visits to ensure compliance with all hospice policies and state and federal regulatory requirements.

Skills

Scheduling experience

Organizational skills

Customer service

Communication skills

Decision-making

Tools

Online scheduling system

Job description

Northern Arizona Hospice, a part of LHC Group and a member of the UnitedHealth Group family, seeks a Care Coordinator for Hospice to support patients managing care at home and to coordinate interdisciplinary team activities.

The role includes scheduling and tracking visits, allocating RN/APN for start of care, monitoring referrals, and ensuring compliance with hospice policies and state/federal requirements while delivering compassionate, coordinated care to patients and families.