Hospice Admissions Coordinator

TRU Community Care; Louisville (CO); On-site; USD 42,000 - 53,000; Full time

Job summary

TRU Community Care is seeking an Admissions Intake Coordinator in Louisville, CO to manage the intake and admission process with a patient- and family-centered approach. The role supports admissions RNs with non-clinical tasks to ensure timely and compliant admissions.

Responsibilities include triaging calls, coordinating referrals, and documenting information in the EMR. Strong interpersonal and communication skills are essential in this fast-paced health care setting.

Qualifications

• 3+ years hospice intake experience
• Experience in a medical administrative role
• Experience supporting patients/families in health care setting
• Degree in health services preferred
• Excellent interpersonal and verbal/written communication skills required

Responsibilities

• Be the first point of contact for external clients and referral sources seeking information or admission conversations.
• Receive all incoming referrals and request supportive documentation to facilitate admission.
• Prioritize and triage calls, schedule referrals and admission visits for Admissions Department staff.
• Initiate and update patient referrals by documenting information in the EMR and other required databases.
• Input demographic, clinical and financial information into the electronic medical record accurately.
• Obtain pertinent medical records to support timely admission.
• Coordinate with internal departments to ensure timely admissions and visits, including physician services, care center availability, and team assignments.

Education

Hospice intake experience (3+ years)

Medical administrative role experience

Experience supporting patients/families in health care

Degree in health services preferred

Excellent interpersonal and verbal/written communication skills

Job description

Title: Admissions Intake Coordinator
Pay: $20.33 to $25.41 per hour
Schedule: Friday-Tuesday, 8:30am-5pm
Location: Louisville, CO

JOB SUMMARY

The Intake Coordinator is responsible for assuring a prompt, courteous response to patient/family and referral sources’ requests for services. The Intake Coordinator facilitates the intake and admission process in a manner that promotes a team approach to care, respects patients/families, meets Medicare/Medicaid conditions of participation and accreditation requirements and reflects the mission and philosophy of TRU Community Care. Supports and assists admissions RNs with non-clinical administrative tasks to complete an admission.

EDUCATION AND QUALIFICATIONS

• Previous experience in a medical administrative role
• 3+ years of hospice intake experience, highly preferred
• Previous experience supporting patients/families in a health care setting
• Degree in health services preferred
• Excellent interpersonal and verbal/written communication skills required to effectively respond to all callers

ESSENTIAL DUTIES

• The first point of contact for external clients and referral sources seeking information and/or to schedule admission conversations; interfaces with both internal and external customers including physicians, discharge planners, long term care facilities as well as patients and family members.
• Receives all incoming referrals and requests supportive documentation to facilitate the admission.
• Prioritizes and triages calls, schedules referral and admission visits for Admissions Department staff.
• Responsible for initiating and updating patient referrals by documenting patient information in EMR and any other required database.
• Accurately inputs required demographic /clinical/financial information and documentation into electronic medical record.
• Obtains pertinent medical records to facilitate timely admission.
• Coordinates and collaborates with internal departments to assure timely admissions and visits including required physician services, care center availability, and team assignments including both palliative care and hospice.