Intake Coordinator

Heart to Heart Hospice; Town of Texas (WI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice is seeking an Intake Coordinator to manage daily patient referrals and intake operations, establish intake policies, and ensure accurate charting in our EMR.

You will maintain census and admissions data, ensure regulatory compliance, build relationships with referral sources, and report trends to inform service improvements. The role requires healthcare experience, preferably in hospice, strong customer service, and knowledge of CHAP standards and payer practices.

Qualifications

• Degree in health care or related field preferred.
• 3–5 years of health care experience, hospice preferred.
• Admissions/Intake and customer service experience.
• Valid Driver’s License and Automobile Insurance.
• Knowledge of CHAP standards, governmental regulations, and private payer practices.
• Experience with EMR software.

Responsibilities

• Direct daily patient referral and intake operations, establishing intake policies.
• Initiate chart into EMR and maintain workflow.
• Maintain census, pending admissions, red flags, and care plan meetings.
• Ensure compliance with state, federal and CHAP regulations for referrals.
• Establish and maintain positive relationships with referral sources to enhance Heart to Heart Hospice’s image.
• Gather, collate, and report referral statistics and trends.
• Participate in strategic planning to meet unmet customer needs.
• Ensure patients are admitted according to contract provisions.
• Participate in quality improvement teams.
• Assist referral sources in accessing community resources.
• Timely submission of all documentation.
• Perform other duties as required.

Skills

Healthcare experience

Hospice operations

Admissions/Intake

Customer service

Regulatory knowledge

Payer practices

EMR software

Valid Driver’s License

Automobile Insurance

Education

Degree in health care or related field

Tools

EMR software

Job description

Intake Coordinator

What You Must Have:

• Degree in health care or related field preferred
• At least three (3) to five (5) years of experience in health care, preferably in hospice operations
• Admissions/Intake and customer service experience
• Valid Driver’s License and Automobile Insurance
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices
• Experience with EMR software

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do:

• Direct all daily patient referral and intake operations including participating in the establishment and implementation ofintake policies
• Initiate chart into EMR and maintain workflow
• Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board
• Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements
• Establish and maintain positive working relationships with current and potential referral sources, build andmonitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider ofservices
• Gather, collate, and report referral statistics including key customer referral trends
• Participate in strategic planning including identifying opportunities for additional or improved services to meet unmetcustomer needs
• Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions
• Participate in quality assessment performance improvement teams and activities
• Maintain comprehensive working knowledge of community resources and assist referral sources in accessingcommunity resources should services not be provided by Heart to Heart Hospice
• Timely submission of all documentation
• Performance of other duties as required