Hose Technician & Counter Service Specialist

Hose & Rubber Supply; Denver (CO); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Paid Holidays & Flexible Time Off

Medical, Dental, Vision Insurance

Life & Disability Insurance

401(k) Match and ESOP

Job summary

Hose & Rubber Supply in Denver, CO is seeking a Hose Technician & Counter Service Specialist to help customers at the counter, understand hose and fittings products, and build and assemble orders for quotes and purchases.

This full-time role offers a benefits package, paid holidays, and a compensation plan with an hourly base plus monthly counter commissions and quarterly profit sharing, plus a scheduled Saturday morning rotation in a 40+ hour work week.

Qualifications

• Must be 18 years or older to operate crimper, forklift, shop machinery, etc.
• General education degree (GED), H.S. diploma, associate's, or bachelor's degree
• 1-2 years of industry specific experience preferred
• Understanding of Hose and Rubber's product portfolio and their application preferred

Responsibilities

• Greet and work with customers at the counter to identify and satisfy customer needs for quotes/orders in a profitable and timely manner.
• Receive phone calls and emails and work with the sales team to identify and satisfy customer needs for quotes/orders in a profitable and timely manner.
• For items the store does not carry, create a PO and send to vendor/other branch.
• Prepare, build, and assemble customer orders.
• Package and ship customer orders per customer requirements.
• Work with Field Sales Representatives to generate more business by providing referrals and following up for the results.
• Ensure inventory accuracy by updating the system when issues are seen or working with the Warehouse to get issues resolved.

Skills

Customer service

Product knowledge

Communication

Analytical skills

Problem solving

Education

GED

HS diploma

Associate degree

Bachelor's degree

Job description

Hose & Rubber Supply is a regional company in the Rocky Mountain West with six store locations over five states. We strive to identify and satisfy our customers' needs with our extensive hose and fitting knowledge, large hydraulic and industrial hose and fittings inventory, and hydraulic CNC tube bender. We pride ourselves on problem solving for our wide variety of customers, whether in the oilfield, construction, medical, manufacturing, military, or government. As a Hose Technician & Counter Service Specialist , you would be responsible for providing customer service at the counter by understanding Hose & Rubber's products and applications and building and assembling customer orders at our store in Denver, CO. This is a full-time position with benefits.

The Hose Technician & Counter Service Specialist duties include, but are not limited to:

• Greet and work with customers at the counter to identify and satisfy the customer's needs for a quote/order in a profitable and timely manner.
• Receive phone calls and emails and work with the sales team and customers to identify and satisfy the customer's needs for quotes/orders in a profitable and timely manner.
• For items the store does not carry, create a PO and send to vendor/other branch.
• Prepare, build, and assemble customer orders.
• Package and ship customer orders per customer requirements.
• Work with Field Sales Representatives to generate more business by providing referrals and following up for the results.
• Ensure inventory accuracy by updating the system when issues are seen or working with the Warehouse to get issues resolved.

The job requires:

• Written and verbal communication skills with an emphasis on product knowledge
• Ability to lift up to 75lbs at a time
• Ability to perform physical tasks in a warehouse environment
• Basic computer and math skills
• Analytical and problem-solving skills

Level of Education and Work Experience:

• Must be 18 years or older to operate crimper, forklift, shop machinery, etc.
• General education degree (GED), H.S. diploma, associate's, or bachelor's degree
• 1-2 years of industry specific experience preferred
• Understanding of Hose and Rubber's product portfolio and their application preferred

Compensation:

• Hourly + Commission: $25.00 - $37.00+ per hour (base, plus monthly counter commission and quarterly profit sharing)
• Schedule:40+ hours a week; Monday to Friday with scheduled Saturday morning rotation (8 am - noon)
• Benefits offered:
  • Paid Holidays and Flexible Time Off
  • Medical, Dental, and Vision Insurance
  • Life & Disability Insurance
  • 401(k) Match and ESOP Contribution Retirement Benefits

We are an Equal Opportunity Employer, including disability/vets.