Hydraulic Hose Technician & Counter Associate

Midwest Hose & Specialty; Williston (ND); Hybrid; USD 24,796 - 34,440; Full time

Benefits offered by this job

401(k) plan with company match

Health and dental insurance

Paid holidays

3 weeks of PTO within the first year

Casual dress environment

Job summary

Midwest Hose & Specialty in Williston, ND is seeking a hybrid Hydraulic Hose Technician and Counter Associate. This full-time position involves assisting customers, both on the phone and in person, handling orders, and diagnosing hydraulic systems.

The ideal candidate should have a high school diploma, strong communication skills, and prior hose & fitting experience. The role offers competitive benefits including health and dental insurance, a 401(k) plan, and a great work/life balance.

Qualifications

• Type at least 50 WPM.
• Ability to lift 50 lbs as per safety standards.
• Must meet physical demands typical in a warehouse environment.

Responsibilities

• Assist customers via phone and in-person.
• Process customer and counter orders.
• Support Hose Technicians with orders.
• Perform inventory control tasks.
• Maintain professionalism and a good work ethic.

Skills

Excellent verbal and written communication skills

Proficient in Microsoft Office

Customer service skills

Attention to detail

Active listening skills

Ability to learn quickly

Good organization skills

Team-player

Education

High School diploma or GED

Customer service experience

Prior hose & fitting experience

Job description

Location: Williston, ND 58802. Position Type: Full Time. Education Level: High School. Travel Percentage: None. Job Shift: Day.

Summary of Position

This position is a hybrid between Hydraulic Hose Technician and Counter Associate. The role involves receiving inbound phone calls and walk‑in customer inquiries, documenting accounts, and submitting orders professionally. It requires working independently with limited or no supervision, a solid understanding of basic computer tasks, and strong verbal and written communication skills. The candidate will diagnose and repair hydraulic systems and support shop processes, delivering high‑standard, time‑sensitive work. Ideal applicants may have prior experience as a Parts Specialist or at a parts counter.

Pay

Hourly – Based on Experience.

Roles and Responsibilities

• Assist telephone and walk‑in customers.
• Understand and utilize catalog to assist customers in part selection.
• Initiate customer orders and counter orders through ERP.
• Process cash, credit, and check payments.
• Support Hose Technicians as needed to fulfill orders.
• Perform various inventory control tasks, including paperwork and computer‑driven transactions.
• Identify customer needs and meet or exceed monthly customer experience goals.
• Navigate through multiple computer programs with speed and accuracy.
• Work with customers to resolve all inquiries.
• Display a good work ethic and maintain professionalism in the workplace.
• Perform any other assigned proprietary duties.

Qualifications and Requirements

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.).
• Must type >50 WPM (typing test upon onsite interview).
• Compassionate and patient customer service skills.
• High attention to detail.
• Active listening skills.
• Prolonged standing, walking, stooping, bending, lifting – 100% daily.
• Assist in lifting, pushing, and/or pulling up to 50 lbs. in adherence with Midwest Hose Safety Standards.
• Ability to learn and think quickly.
• Energetic, outgoing, and positive attitude.
• Good organization skills.
• Reliable and dependable.
• Team‑player.
• Ability to prioritize and manage time.
• Regularly required to talk and listen, sit, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• Must be able to meet the physical demands typical in a warehouse environment, including grasping and fine manipulations with hands, reaching, squatting, climbing, working around moving machinery, exposure to temperature and humidity changes, dust, and fumes.
• Commitment to work additional hours as needed.
• Inspect and diagnose overall condition of machines.
• Run hydraulics shop effectively and efficiently.
• Provide maintenance on hydraulic systems.
• Select and use proper tools and equipment for each task.
• Diagnose and repair issues with hydraulic systems.
• Document actions by completing production and quality forms.
• Maintain a safe and clean work environment.

Education and Experience

• High School diploma or GED (required).
• Customer service experience (highly preferred but not required).
• Prior hose & fitting experience (required).
• Forklift experience (preferred but not required).
• Additional power equipment experience (preferred but not required).

Benefits

• Very competitive compensation.
• 401(k) plan with company match.
• Health and dental insurance plans with company contributions.
• Basic life and AD&D insurance.
• Paid holidays.
• 3 weeks (120 hours) of PTO accrual within the first year.
• Great work/life balance.
• Casual dress environment.
• Career longevity.
• Professional growth opportunities.
• Parental leave.